Staff Product Manager Post Checkout Experience

11 hours ago Lead Salary: 168K - 297K Bay Area, CA, US Remote Product Management Jobs by Block, Inc.
Block, Inc. Visit Block, Inc. website
Block, Inc. is a global financial-technology company building products for economic empowerment across payments, consumer finance, commerce, Bitcoin, music, and AI.
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Maintainer signals as of 9/25/2026
Oakland, United States
Projects
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About Block, Inc.
Block, Inc., formerly Square, Inc., operates the Square and Cash App ecosystems and current businesses including Afterpay, TIDAL, Bitkey, Proto, and Spiral. Its current Bitcoin ecosystem includes Cash App Bitcoin services, Bitkey self-custody wallet technology, Proto mining systems, and Spiral open-source Bitcoin initiatives. Block also develops open-source AI and collaboration projects including Goose, Buzz, and Berd.
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Skills
AiAutomationCustomer ResearchCustomer SupportEcommerceGithubPrioritizationProduct ManagementProduct StrategyPrototyping
Candidate Availability
svg]:pointer-events-none [&>svg]:size-3 [a&]:hover:bg-accent [a&]:hover:text-accent-foreground border-sky-500/20 bg-sky-500/5 text-sky-200 transition-colors cursor-pointer hover:border-sky-400/50 hover:bg-sky-500/15 focus-visible:border-sky-400/50" title="Bay Area, CA, US">Remote
California
Required
Required and preferred rules are kept separate and reflect the wording in the original posting.
About The Role
You will own the post-checkout experience across food ordering and retail ecommerce. You will set product strategy and priorities, work with design and engineering on customer journeys, use AI to prototype and automate work, contribute changes through pull requests, and measure outcomes after launch.
Requirements
6+ years of product management experience
Experience shipping customer-facing products at scale
Hands-on experience building prototypes and automating work with AI
Ability to use GitHub and submit pull requests
Product strategy and prioritization skills
Customer research and analytical judgment
Cross-functional leadership
Consumer product, ecommerce, marketplace, or customer support experience is a plus
Responsibilities
Set strategy and priorities for the post-checkout customer experience
Connect product improvements across Square and external partners
Define customer journeys for order tracking, support, and issue resolution
Use AI and automation for research, analysis, prototyping, development, and launch
Set quality standards and evaluate product ideas
Build and test prototypes with customers
Contribute changes through pull requests and work with engineers to ship improvements
Measure customer feedback, resolution time, satisfaction, and repeat purchases
Benefits
Remote work
Medical insurance
Flexible time off
Retirement savings plans
Modern family planning

Work arrangement
Yes