IT Specialist (3-Month Contract)

At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
About the Position:
You will be the main point of contact for installation, configuration initial point of contact for user inquires and troubleshooting requests, including helpdesk support.
Specific Responsibilities
Troubleshooting of hardware, software and connectivity issues in an Enterprise environment
Active Directory tasks – account and object creation and modification
Installation and configuration of servers, desktops workstations and laptops, including operating system
Installation and application software as well as installing upgrades and patches
Installation and configuration of printers and other computer peripherals.
Monitor and answering service desk ticketing system
Proactive network and server monitoring and troubleshooting
Ongoing maintenance of systems documentation
Providing support for multiple sites
Providing support outside normal hours of work.
Other duties as assigned
Observe established safety regulations and comply with all ALS health and safety policies and procedures;
Required Knowledge, Skills & Abilities
Proven troubleshooting and technical support skills
Good interpersonal skills, ability to be a team player, a strong sense of responsibility, and an excellent work ethic
Strong written and verbal English communication skills
Experience with one or more of the following: Active Directory, Exchange, SQL Server, Hyper-V, or Azure
General knowledge of laboratory practices and laboratory information management systems
Required Qualifications
A minimum of one year of professional experience—or an equivalent combination of training and experience—supporting Windows servers, LAN/WAN networks, and computers
Experience with desktop operating systems and application software, including but not limited to Windows 7 and 10, Microsoft Office, and Office 365
Experience with server operating systems and application software, including but not limited to Windows Server 2012 and later versions
Knowledge of network connectivity, protocols, and security devices, including VPN troubleshooting
Availability to travel to data centres and remote sites to provide services
Physical Demands
Ability to sit and/or stand for extended periods
Ability to lift or carry equipment weighing up to 50 lbs
Ability to use and view a computer screen for up to 7.5 hours per day
Ability to communicate via telephone and email without assistance
Manual dexterity to perform repetitive tasks, such as data entry
Our benefits include:
An estimated hourly pay of $28.62 CAD at the time of posting. Individual compensation is determined by factors such as job-related skills, relevant experience, education and/or training.
Comprehensive benefit package specific to your work status (including extended medical, dental, and vision coverage, access to company perks, life and disability insurance, retirement plan with company match, employee assistance and wellness programs)
Additional vacation days for years of service
Business support for education or training after 9 months with the company
Learning & development opportunities (unlimited access to e-learnings and more)
Please note: Benefits vary based on employee status.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.