Security Shift Supervisor

The Security Supervisor position is responsible for ensuring a safe and secure environment for guests, team members, volunteers, Museum property and assets, including our 4.3 million scientific artifacts, while still providing exceptional customer service. The Shift Supervisor provides day-to-day supervision, including motivation, coaching and training, and coordinates the day-to-day activities of the security team. We are a 24/7 and 365 day per week operation.
Job Class: Full Time
Hiring Range: $26.00/hour (additional pay when working a swing shift of $.75/hour)
Work Schedule: Relief Shift Supervisor: Schedule is Combination Day shifts 7:30am-4:00pm and Swing Shift 4:00 PM – 12:00 AM.
Direct Reports: 6 Direct Reports
Essential Duties
Provides day-to-day supervision to the Security Officers and contract employees.
Coordinate Emergency Response and related evacuation planning and drills. Provide directions and assistance to employees, guests and community members. Develop strong liaison and coordinate with emergency first responders (police/fire) as needed.
Acts as liaison between security staff and other Museum departments in coordination of security operations and resolves issues.
Provides excellent customer service to create a safe and welcoming atmosphere for customers.
Explains and enforces Museum policies, uses de-escalation techniques to address issues and resolve conflicts.
Conduct incident response and investigations. Maintains accurate security records within legal compliance, ensures incident reports meet security standards.
Demonstrates excellent decision making skills generally and while under stressful conditions.
May require working overtime, weekends, and rotating shifts on short notice.
Minimum Qualifications/Requirements