Administrative Coordinator / Customer Service Coordinator

Administrative Coordinator / Customer Service Coordinator
Heritage Builders
Position Summary
We are seeking a highly organized and customer-focused Job Coordinator to support daily operations by managing job closeouts, invoicing, customer follow-up, and project coordination. The ideal candidate is detail-oriented, proactive, and able to effectively communicate with customers, vendors, and internal teams to ensure a seamless experience from project completion through final billing.
Key Responsibilities
Close completed jobs accurately and efficiently.
Prepare and process customer invoices in a timely manner.
Follow up with customers regarding completed work, satisfaction, and outstanding items.
Coordinate schedules, documentation, and communication between customers and internal teams.
Maintain accurate project records and update company databases.
Track job status and ensure all required paperwork is completed before final closeout.
Assist with collections by following up on outstanding invoices when needed.
Address customer questions and concerns professionally and promptly.
Communicate project updates to customers and stakeholders.
Support office operations and administrative tasks as assigned.
Qualifications
Previous experience in customer service, project coordination, administrative support, or related role
Strong organizational and time management skills.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
Experience with invoicing, billing, and CRM systems preferred.
High attention to detail and problem-solving abilities.
Must have High Speed Internet
EST and or CST time zone required
Preferred Experience
Construction, roofing, restoration, or home services industry experience is a plus.
Experience handling customer follow-up and job closeout processes.
Prior experience Working remotely preferred
Benefits
Competitive pay - $25.00-$28.00 Hourly
Health, dental, and vision insurance
Paid time off and holidays
Professional development opportunities/Supportive team environment

Employment type
Full-Time

Work arrangement
Yes