Vice President of Global Operations

Vice President of Global Operations
About the Role
The Vice President of Global Operations will lead the company’s global operating organization and oversee the development, coordination, and continuous improvement of operations across regions and business functions. This executive will ensure that the company can operate efficiently, consistently, and effectively as it expands across international markets.
The role will establish operating priorities, strengthen organizational structures, improve processes and workflows, and create scalable operating frameworks that support business growth. The VP of Global Operations will work closely with senior leadership and regional teams to align execution, resolve operational challenges, and maintain high standards across the organization.
The ideal candidate is an experienced global operator with strong business judgment, international leadership experience, and the ability to build teams and operating systems while remaining accountable for measurable results.
What You’ll Do
Global Operations Strategy
Develop and execute a global operations strategy aligned with the company’s business objectives.
Establish operating priorities, standards, and performance expectations across regions.
Develop scalable operating models that support continued international growth.
Identify operational opportunities, risks, and improvement priorities across the organization.
Operational Excellence
Evaluate and improve workflows, processes, procedures, and operating practices.
Establish consistent operating standards while allowing appropriate regional flexibility.
Improve efficiency, productivity, service quality, and execution across business units.
Lead continuous improvement initiatives and ensure improvements are sustained.
Global Organization & Team Leadership
Build and lead a high-performing global operations organization.
Establish clear organizational structures, responsibilities, reporting relationships, and performance expectations.
Develop regional and functional leaders and strengthen management capabilities.
Promote accountability, collaboration, and consistent execution across the organization.
Regional Coordination
Coordinate operations across multiple countries, regions, and business units.
Establish effective communication and escalation processes between headquarters and regional teams.
Identify differences in regional operating requirements and develop appropriate solutions.
Ensure global priorities are translated effectively into local execution.
Systems & Process Development
Develop operating frameworks, procedures, controls, and management systems that support scalable growth.
Identify opportunities to standardize and automate repetitive operational activities.
Work with Technology and other functions to improve operational tools and infrastructure.
Establish appropriate reporting and performance-monitoring mechanisms.
Performance Management
Establish key operational metrics and performance indicators across global teams.
Monitor operating performance and identify areas requiring corrective action.
Use operational data and business insights to improve decision-making and resource allocation.
Provide senior leadership with clear reporting on operational performance and priorities.
Cross-Functional Leadership
Partner closely with Product, Technology, Sales, Marketing, Customer Experience, Risk, Compliance, and other functions.
Lead cross-functional initiatives that require coordination across multiple regions and departments.
Resolve complex operational issues and remove organizational barriers to execution.
Ensure operational priorities remain aligned with broader company objectives.
Executive Leadership
Advise senior leadership on global operating capabilities, organizational requirements, and execution risks.
Participate in strategic planning and major business initiatives.
Lead operational transformation and organizational scaling initiatives.
Take overall accountability for global operational performance and execution.
Qualifications
Extensive leadership experience in global operations, business operations, international management, or a related function.
Proven ability to lead operations across multiple regions, countries, or business units.
Demonstrated experience developing and implementing global operating strategies and scalable operating models.
Strong understanding of organizational design, process management, operational efficiency, and performance management.
Proven ability to build, lead, and develop high-performing international teams.
Experience establishing operating standards, procedures, workflows, and management frameworks.
Strong analytical and problem-solving skills, with the ability to identify operational issues and develop practical solutions.
Demonstrated ability to manage complex cross-functional and international initiatives.
Strong understanding of regional coordination, organizational scalability, and global business operations.
Proven ability to improve productivity, service quality, operational consistency, and execution.
Excellent executive communication, stakeholder management, negotiation, and relationship-building skills.
Strong strategic thinking, business judgment, and independent decision-making capabilities.
Ability to operate effectively in complex, rapidly changing, and internationally distributed environments.
Ability to balance long-term organizational development with hands-on operational execution and accountability for results.
Bachelor’s degree in Business, Operations Management, Management, or a related field preferred; an advanced degree is a plus.
Why Join Us
Lead the company’s global operating organization and international expansion capabilities.
Build scalable systems, processes, and teams across multiple markets.
Work directly with senior leadership on major organizational and operational initiatives.
Shape how the company operates as it grows internationally.
Lead a high-impact global function with significant organizational responsibility.
Play a central role in improving execution, efficiency, and long-term operating capabilities.
Compensation Range
Base Salary: To be determined based on experience, qualifications, location, and overall compensation structure.
Additional compensation may include performance-based annual incentives, executive bonus opportunities, and/or equity-based compensation, depending on the overall compensation structure.
Benefits
Healthcare Plans: Medical, Dental & Vision Insurance
Retirement Plan: 401(k)
Paid Time Off (PTO)
Professional Training & Development
Leadership Development Opportunities
Wellness Resources

Work arrangement
Yes