Vice President of Support Services

Vice President of Support Services
About the Role
The Vice President of Support Services will lead the company’s internal support functions and ensure that business teams have the resources, systems, and services needed to operate effectively. This executive will oversee support service delivery, improve internal processes, strengthen service standards, and align support capabilities with the company’s overall business objectives.
The role is responsible for developing support service strategies, establishing clear operating procedures, coordinating resources, and improving the quality and efficiency of internal services. The VP of Support Services will work closely with senior leadership and department heads to identify operational needs, resolve service gaps, and build scalable support capabilities as the organization grows.
The ideal candidate brings extensive leadership experience, strong organizational and problem-solving skills, and the ability to build effective support teams, improve service delivery, and create measurable operational value.
What You’ll Do
Support Services Strategy
Develop and implement support service strategies aligned with organizational priorities.
Assess internal service needs and identify opportunities to strengthen business support capabilities.
Establish service objectives, priorities, and standards across support functions.
Develop scalable service models that adapt to changing business requirements.
Service Delivery & Quality
Oversee the delivery of internal support services and ensure consistent service quality.
Establish service-level expectations, response standards, and escalation procedures.
Monitor service performance and address recurring issues or service gaps.
Improve service reliability, responsiveness, and stakeholder satisfaction.
Process & Systems Development
Develop and standardize support procedures, workflows, documentation, and operating guidelines.
Identify inefficiencies and implement practical process improvements.
Work with relevant teams to improve service tools, systems, and operational resources.
Promote appropriate automation and standardization to improve productivity.
Resource & Vendor Coordination
Coordinate staffing, equipment, facilities, and other resources required for effective support operations.
Manage relationships with external service providers and evaluate service quality.
Support vendor selection, service agreements, and ongoing performance reviews.
Ensure resources are allocated effectively according to business needs and priorities.
Team Leadership & Development
Build, lead, and develop a high-performing support services organization.
Establish clear roles, responsibilities, reporting structures, and performance expectations.
Coach managers and team members to strengthen service capabilities and accountability.
Foster a collaborative culture focused on reliability, responsiveness, and continuous improvement.
Performance Management
Establish key performance indicators for service quality, efficiency, responsiveness, and cost effectiveness.
Review service metrics and identify opportunities for improvement.
Develop reporting processes that provide visibility into service performance and resource utilization.
Implement corrective actions and track progress against operational goals.
Cross-Functional Collaboration
Partner with Human Resources, IT, Operations, Facilities, Procurement, and other departments as appropriate.
Work with department leaders to understand service requirements and resolve operational challenges.
Coordinate cross-functional initiatives that improve internal service delivery.
Ensure support services remain aligned with company policies and business priorities.
Executive Leadership
Advise senior leadership on support service capabilities, resource needs, and operational improvement opportunities.
Develop recommendations for service expansion, process improvements, and organizational effectiveness.
Lead initiatives that strengthen internal support infrastructure as the company grows.
Take accountability for support service performance, team effectiveness, and continuous improvement.
Qualifications
Extensive leadership experience in support services, business support, operations management, administrative services, or a related function.
Proven ability to lead internal service teams and manage multiple support functions.
Demonstrated experience developing service strategies, operating procedures, and performance standards.
Strong understanding of service delivery, process improvement, resource coordination, and operational efficiency.
Experience building, leading, and developing high-performing teams.
Proven ability to establish service-level expectations and improve internal stakeholder satisfaction.
Strong analytical and problem-solving skills, with the ability to identify service gaps and implement effective solutions.
Experience managing external vendors, service providers, and operational resources.
Demonstrated ability to lead cross-functional initiatives and coordinate competing priorities.
Strong organizational, planning, and project management capabilities.
Excellent executive communication, stakeholder management, and relationship-building skills.
Strong business judgment, strategic thinking, and independent decision-making capabilities.
Ability to balance service quality, operational efficiency, and resource constraints.
Ability to combine strategic planning with hands-on execution and accountability for results.
Bachelor’s degree in Business Administration, Operations Management, Management, or a related field preferred; an advanced degree is a plus.
Why Join Us
Lead a key function that supports the company’s overall operating effectiveness.
Build and improve internal service systems, processes, and organizational capabilities.
Work directly with senior leadership and department heads on operational priorities.
Develop a high-performing team focused on service quality and continuous improvement.
Help establish scalable support capabilities as the company grows.
Make a measurable impact on employee productivity, service delivery, and organizational performance.
Compensation Range
Base Salary: To be determined based on experience, qualifications, location, and overall compensation structure.
Additional compensation may include performance-based annual incentives, executive bonus opportunities, and/or equity-based compensation, depending on the overall compensation structure.
Benefits
Healthcare Plans: Medical, Dental & Vision Insurance
Retirement Plan: 401(k)
Paid Time Off (PTO)
Professional Training & Development
Leadership Development Opportunities
Wellness Resources

Work arrangement
Yes