Customer Service/Customer Support Internship in Mumbai

We are looking for a Customer Experience Intern to join our team and help us create a smooth and positive experience for our customers. The intern will work closely with the Customer Experience/Support team to understand customer concerns, resolve queries, identify recurring issues, and contribute to improving overall customer satisfaction.
Selected Intern's Day-to-day Responsibilities Include
Handle customer queries and concerns through calls, chats, emails, or other support channels.
Understand customer issues and provide appropriate solutions or escalate them to the relevant team.
Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
Identify recurring customer issues and share insights with the team to improve processes.
Follow up on unresolved customer concerns to ensure timely closure.
Coordinate with internal teams such as Logistics, Operations, Product, and Warehouse to resolve customer issues.
Assist in monitoring customer feedback and identifying areas for improvement.
Support the team in preparing basic reports and MIS related to customer queries and feedback.
Assist with customer experience audits and process improvement initiatives.
Use internal tools and AI tools to improve problem-solving, documentation, and customer communication.
About Company: The Souled Store is a youth lifestyle brand that started in 2013. Over the last 8 years, we have carved a niche in the pop culture and licensed merchandise space. With properties like Disney, Warner Brothers, WWE, Viacom, Cartoon Network, and more, The Souled Store has grown to become India's brand for licensed merchandise. The Souled Store was born out of the idea of loving what you do. Our philosophy is that life is short - do not spend it doing something you do not like. There are too many Monday mornings, and you cannot go dreading every single one of them. Over the years, we have built a strong team of like-minded pop culture enthusiasts who are committed to catering to fellow fans with all their heart and soul.

Work arrangement
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