Front Office Manager

Oaks Cairns Hotel are looking for an experienced, professional and enthusiastic Front Office Manager to lead the Front Office team on a full-time basis.
The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.
Key Responsibilities Include:
Providing an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
Meeting guests and customers when they arrive and ensure they are settled in their rooms
Maintaining professional, open and honest communication to assist guests and make accurate bookings
Guide & support the team in providing outstanding guest welcoming and experiences.
Ensuring that all daily tasks are completed accurately and in a timely manner
Resolve & respond to guest complaints in a timely and professional manner.
Maintain accurate guest accounts and assist with daily reporting
Effectively manage team roster to meet budgets.
Support Hotel Manager with recruitment
Expected Hours: Full time, 38 hours per week
Location: Minor Hotels Australasia, Oaks Cairns Hotel, 59/63 Esplanade, Cairns City QLD 4870
Salary: $79,521 - $82,000 (excluding super)
Approved Sponsor: Minor Hotels Australasia Limited (previously known as Oaks Hotels & Resorts Limited)
To be successful in this role you will have:
Minimum 2+ years’ experience at a supervisor level within a hotel or resort environment.
Exceptional people management skills, with the ability to lead and motivate a diverse team
Excellent written and verbal communication skills.
Exceptional customer service skills and an unwavering positive attitude.
Understanding of Trust accounting
A passion for delivering exceptional, pro-active customer service.
Excellent written and verbal communication skills
Availability to work a variety of shifts, including weekends and public holidays if required.

Employment type
Full-time

Work arrangement
No