Mentor - Parent Pathways - Sydney Greater West

Number of Positions Available:
1
ABOUT US
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
At the Salvation Army Employment Plus (EPlus), we've worked with over 200,000 businesses across Australia and seen well over half a million Australians successfully placed in employment. We don't ever see a job, as just a job. We see a job as an opportunity for a better, more secure, more stable and empowered life.
ABOUT THE ROLE
Are you passionate about empowering parents to achieve their educational and career goals? Our Parent Pathways program is the career choice for you.
Join our Parent Pathways Penrith team, where you will be responsible for supporting Parents to identify and reach their education and employment goals, ultimately contributing to their long-term economic security. The role of the Mentor is to provide comprehensive support, empowering and encouraging parents throughout the program.
The successful candidate will be responsible for:
Build trusted relationships across a caseload of participants providing an elevated level of customer care and professional support throughout their journey
Foster meaningful interaction through initial and ongoing participant appointments, guiding them to achieve their goals and unique program objectives
Identify and address barriers to employment through referral to relevant community support services and provide ongoing mentoring
Facilitate job placements with local employers for job-ready participants and provide continuous support to ensure lasting employment success
Work both independently and collaboratively to exceed KPI targets, driving team and personal success
Ensure all tasks are executed in full compliance with Department guidelines, legislative requirements, and organisational procedures and policies
ABOUT YOU
Possess a minimum Certificate III qualification in fields such as Employment Services, Community Services or other relevant areas. Or be willing to pursue a relevant qualification
Previous experience in a case management, employment services or social services is highly regarded
Relevant lived experience would be highly valued, as it enriches our support for participants experiencing barriers, whilst navigating a complex system. Your personal journey will bring empathy, understanding, and empowerment to those we serve
Skilled in empowering individuals to navigate their barriers and foster connection with support services in the community
Demonstrated success in a high-performing workplace with a strong commitment to high quality values based human services
Advanced conflict resolution and problem-solving skills
Well-developed skills in customer service, coaching and administration
Excellent written and verbal communication
Strong computer literacy skills including proficiency using MS Suite of programs
Must hold a Driver’s licence and a Working with Children Check or relevant state equivalent (or are willing to apply for a WWCC)
Applicants will be required to undertake a police check, it is not mandatory to have a clear criminal history
BENEFITS
Above Award wages + super + allowances
Access to generous Not For Profit salary packaging of up to $15,900 per year (also for casuals)
Access to meal and entertainment benefits of up to $2,650 through salary packaging
Access to relocation benefits through salary packaging options
Up to 12 weeks Paid parental leave
Novated car leasing
Learning and development to support you in your role
Scholarships via Eva Burrows College
Supported study options
Comprehensive Employee Assistance Program
Career progression opportunities
Transfer opportunities – we are in every major city in Australia
Making an impact