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About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About The Opportunity
The Consultant uses technical, analytical, and consulting skills to support the Ellucian Managed Services client community. The role works directly with customers to understand business and technical needs, troubleshoot application issues, and implement reliable solutions using the tools and resources available.
The work ranges from software troubleshooting and break/fix support to application enhancements, integrations, reporting, and scripting. This is a customer-facing role that requires a strong learning mindset, structured problem solving, clear communication, and effective collaboration across teams.
Prior Higher Education or Ellucian product experience is not required. Successful candidates are expected to learn new business domains, products, and technologies quickly and apply that knowledge to customer needs.
Where you will make an impact
Investigate and resolve defined to moderately complex technical issues using a structured troubleshooting approach, established practices, and available documentation and tools.
Gather information from customers to understand program needs, objectives, business processes, functional requirements, inputs, outputs, and expected outcomes.
Analyze application behavior, code, logs, API responses, integrations, data, and configuration to identify likely causes of errors and implement appropriate fixes or workarounds.
Prototype, configure, refine, test, and debug applications, integrations, reports, scripts, and related technical solutions.
Apply development and programming skills across application tiers to build, modify, and test application changes, interfaces, reports, and scripts.
Use REST APIs and API clients such as Bruno, Postman, or Insomnia to validate requests, responses, authentication, payloads, and integration behavior.
Provide high-quality technical consultation and support for Ellucian products and services, including Ethos, Banner Extensibility, Ellucian Experience, Ethos Data Connect, Banner Self-Service, and related solutions.
Communicate progress, findings, dependencies, and resolution steps clearly to customers and internal teams, including translating technical information for non-technical audiences when needed.
Escalate issues appropriately when additional expertise is required, providing clear evidence, troubleshooting history, and reproducible details to accelerate resolution.
Collaborate with cross-functional teams to complete assignments, resolve customer issues, and meet agreed priorities and service expectations.
Document technical findings, solutions, and reusable troubleshooting steps to strengthen team knowledge and improve future resolution efficiency.
Demonstrate customer focus, active listening, adaptability, accountability, curiosity, and a willingness to learn new systems and technologies.
What You Will Bring
Typically 2-3 years of relevant experience in application development, technical support, integrations, consulting, or a related technical role.
Hands-on experience with modern JavaScript technologies such as ReactJS, NodeJS, and ES5/ES6 JavaScript.
Experience consuming and troubleshooting REST APIs and working with API clients such as Bruno, Postman, or Insomnia.
Experience with inbound and outbound system integrations and the ability to trace data or transactions across connected systems.
Experience with Git or another version-control system.
Working knowledge of SQL or relational databases; experience with PostgreSQL and/or Oracle PL/SQL is desirable.
Experience with GraphQL is desirable.
Experience with help desk, incident-management, or ticketing systems is desirable.
Experience with business process management or workflow tools such as ProcessMaker is desirable.
Customer service and/or consulting experience, with strong active-listening and relationship-building skills.
Strong analytical, written, and verbal communication skills in English, with the ability to explain technical information clearly.
Ability to work independently on defined assignments while seeking guidance or escalating appropriately when scope, risk, or complexity increases.
Ability and motivation to quickly learn unfamiliar applications, technologies, and business processes. Higher Education experience is not required.
What makes #Ellucianlife
Comprehensive health coverage: family major medical expenses, dental and life insurance.
Christmas bonus 30 days
Saving fund
Monthly food coupon
15 workdays vacation
Thrive Flex Program that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Diversity and inclusion programs that promote employee resource groups such as: Women in Technology, Pride and Go Green to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Tuition Reimbursement Assistance
Professional development opportunities
LinkedIn Learning
Work arrangement
Yes
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