Resource Deployment Manager

About Ellucian
Ellucian powers innovation for higher education, partnering with approximately 3,000 customers across 50 countries, serving more than 21 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff. Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, including data-rich tools for student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement. Ellucian's innovative solutions, vast ecosystem of partners and user community of more than 45,000 provides best practices leading to greater institutional success and achieving better student outcomes.
About The Opportunity
Ellucian is seeking a Resource Deployment Manager who will be responsible for working collaboratively to facilitate efficient and effective scheduling of Professional Services’ resources into our customer base. The successful candidate will be able to handle multiple resourcing demands from a variety of consulting practices, including strategic, functional, and technical resources. Successful candidates must be able to multi-task and have the ability and energy required to field multiple demands within a dynamic Professional Services team.
Where you will make an impact
Serve as an expert working with Professional Services resourcing system (Certinia)
Develop and maintain effective working relationships with team members and peers
Work collaboratively with assigned Practices to support effective and timely scheduling of consulting resources and scheduling of complex projects
Identify, document, and recommend process improvements for any identified gaps in corporate resourcing process or system functionality
Manage the detailed tracking of resource requests and accurate updating throughout the staffing process
Mitigate escalations and ensure consultants’ utilization is balanced across the assigned Practice
Make effective use of technology where appropriate for communication, monitoring trends in resource use, and documentation
Work with practice and project leadership for Ellucian, identify resource needs and assign appropriate support in a timely manner
Manage schedule conflicts and work towards amicable solutions
Review, manage, and execute staffing of resource requisitions with partner teams
Build strategic relationships with services partners to ensure access to high-quality resources.
Produce reporting on utilization, forecast accuracy, and resourcing risks.
Maintain accurate resource data across internal systems and support audits and dashboards.
Ensure various operational elements that affect financial and resource forecasts are on track; including but not limited to:
timely attention to staffing requests
updates to staffing progress and mitigation strategies
What You Will Bring
3–5 years of experience as a Resource Manager, managing resource allocation, deployment and scheduling across the APAC region.
Ability to handle pressure situations with pressing deadlines and competing priorities
Proven ability to effectively set priorities and work independently with minimal supervision
Strong problem-solving skills and excellent judgment that can be used effectively in appropriately resolving and/or escalating issues.
Strong data organizational skills
Must be articulate and can communicate in a positive and professional manner, both verbally and in writing
Must be organized, detail oriented, and can demonstrate resourcefulness and perseverance
The ability to develop rapport and maintain highest degree of integrity
Must demonstrate strong listening and information gathering skills to ensure an accurate understanding is accomplished
Strong written and verbal communication skills
Experience working with diverse stakeholders and constituents
Strong ability to build collaboration, reduce conflicts; and build consensus
Experience and high proficiency in using Microsoft Outlook and Excel
Must have the flexibility to work a regular schedule with occasional evening and early morning hours required
What makes #Ellucianlife
12 days vacation, 10 days causal leaves plus 11 public holidays
Competitive gratuity policy
Group insurance and Annual health checkup plan with a variety of family and wellness benefits.
Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
5 charitable days to support the community that supports us
Wellness
Headspace (mental health)
Wellbeats (virtual fitness classes)
RethinkCare – caregiver support
Diversity and inclusion programs that promote employee resource groups such as: Buzzinga and Lean In Team to name a few.
Parental leave
Employee referral bonuses to encourage the addition of great new people to the team
We Foster a learning culture with:
Education Assistance Program
Professional development opportunities
LinkedIn Learning

Work arrangement
No