Global Banking and Markets, Operations – Client Onboarding/ Rolling Review, Executive Director, Singapore

Global Banking and Markets, Operations – Client Onboarding/ Rolling Review, Executive Director, Singapore
GLOBAL BANKING & MARKETS
Global Banking & Markets brings together Goldman Sachs’ investment banking, financing, sales, trading, and market-making capabilities to support institutional, corporate, government, and investing clients globally. The division partners with clients to deliver strategic advice, capital markets execution, liquidity, risk management solutions, and market insights across asset classes, while operating within a strong risk, control, and regulatory framework.
OPERATIONS
Operations is a dynamic, multi-faceted function that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.
Operations span all product lines and markets, serving as internal business partners who develop the processes and controls, and help to specify the systems that deliver accuracy, timeliness and integrity to our business.
YOUR IMPACT
As an Executive Director within Client Onboarding, you will play a critical role in safeguarding the firm's regulatory compliance framework by leading complex KYC refresh activities across a diverse client portfolio. You will partner closely with Compliance, Business, Operations, and Engineering teams to drive risk mitigation, operational excellence, scalable process improvements, and data-led digital transformation. The role requires a forward-looking mindset, eagerness to leverage AI-enabled capabilities, and a strong focus on automation to improve control outcomes, workflow transparency, and client experience.
BUSINESS UNIT OVERVIEW
Are you looking to apply your quantitative skills whilst honing your skillsets to combat money laundering, terrorist financing, securities fraud and other financial crimes? Our Client Onboarding team is seeking an energetic, proactive, and detail-oriented professional to support the KYC refresh function in the Singapore office. The team is undergoing a significant transformation, with a strong focus on agentic capabilities, automation, data-led workflow redesign, and ongoing reviews of policies and standards to strengthen control outcomes and operational efficiency. The main functional duty will be to ensure our clients' ongoing adherence to applicable Anti-Money Laundering (AML) and Know Your Customer (KYC) policies and regulatory requirements.
HOW YOU WILL FULFILL YOUR POTENTIAL
Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
Influence and drive strategic change across the front to back of the function and the broader stakeholder community
Champion AI-enabled innovation and automation opportunities across KYC refresh workflows to reduce manual effort, improve control effectiveness, and enhance scalability
Develop and execute data and digital strategy initiatives that strengthen workflow transparency, reporting metrics, prioritization, and management decision-making
Deliver consistently while dealing with multiple demands through effective prioritization, load balancing, delegation and time management
Optimize clients’ operational efficiency by offering innovative yet tangible solutions that meet their needs
Ensuring all communications are of the highest professional standard to maintain client service excellence
Able to deal with multiple situations escalated by incorporating a broad set of stakeholders’ viewpoints both internally and externally.
Partner with Business, Compliance, Legal, and Operations stakeholders to interpret and implement regulatory requirements across multiple jurisdictions, including MAS, SFC, HKMA, BaFin etc
Act as a senior point of contact in supporting the business and assessing new business opportunities
Inspires followership by being a visible and connected leader at all levels of their organization
Demonstrates a strong risk management culture proactively identifying, escalating, and mitigating regulatory and operational risks.
Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and or expectations, and develop required reporting metrics and executional process
Develop high-performing teams through leadership, coaching, stakeholder management, and talent development
SKILLS
Excellent written and verbal communication skills, with the ability to effectively engage and influence external clients and internal stakeholders across all levels of the organization
Strong analytical, critical thinking, and problem-solving capabilities
Strong interest in AI, automation, data analytics, and digital tools, with the ability to translate emerging capabilities into practical operational improvements
Proficient in Microsoft Office Suite (Outlook, Excel, Word, and PowerPoint
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving business priorities and regulatory requirements
Strong organizational skills with exceptional attention to detail and regulatory awareness
Demonstrated leadership, team management, and people development capabilities
BASIC QUALIFICATIONS
Minimum of 8 years of professional experience within AML operations
Experience of AML/CDD requirements either via a Client Onboarding role or similar role including an understanding of all type of client structures and requirements such as hedge funds, private corporations, financial institutions, trusts, etc
Proven ability to work well in a global team environment, with excellent interpersonal skills to engage and influence internal and/or external stakeholders and sponsors
Book of work planning, management, control and delivery, including process development and implementation to ensure team productivity, and act as escalation point for any workstream issues
Bachelor’s degree or equivalent
Forward thinking with the ability to assert new ideas and follow them through / finds alternative solutions and identifies clear objectives
Experience identifying and delivering automation, data quality, workflow digitization, or AI-assisted process improvement opportunities within a risk-controlled operating environment
Willing to continuously learn and stay updated on the changing policy requirements including industry developments related to AML
PREFFERED QUALIFICATIONS
Business level proficiency in Mandarin, Japanese, or Korean (written and spoken) is preferred but not mandatory due to the need to communicate directly with existing clients and external foreign stakeholders located in these markets, conduct AML/KYC due diligence, review client documentation, investigate risk related matters, and support regulatory compliance activities where information is frequently provided in the relevant language
ABOUT GOLDMAN SACHS
At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
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