Key Account Manager

Job position - Key Account Manager
Experience - 3 - 7 years
Location - Bangalore / Delhi / Kolkata / Chennai
Role Overview
We are looking for high-energy Key Account Managers (KAMs) to drive merchant acquisition, relationship management, and digital payment expansion across key metros.
As a KAM, you will own the end-to-end lifecycle of key accounts, onboard high-value merchants, expand transaction volumes (GMV), and serve as a trusted growth partner for businesses in your region.
Key Responsibilities
Merchant Acquisition: Identify, pitch, and onboard key merchant accounts (SMEs, Enterprises, Retail Chains, E-commerce) onto the platform.
Pipeline & Revenue Ownership: Build and manage a high-conversion sales pipeline to consistently hit monthly/quarterly targets for merchant acquisition and GMV.
Account Retention & Growth: Own end-to-end account management, driving transaction activation, higher retention, and account growth.
Cross-Selling: Introduce merchants to value-added solutions including settlement features, lending tie-ups, loyalty/reward integrations, and products.
Cross-Functional Collaboration: Partner with Internal Product, Operations, and Risk teams to ensure smooth KYC onboarding and swift escalation resolution.
Market Presence: Conduct regular merchant visits, perform business performance reviews, and stay ahead of local payment trends and competitor insights.
What We Are Looking For
Education: Bachelor's degree in Business, Finance, Marketing, or related field (MBA is a plus).
Experience: 3–7 years of B2B sales or Key Account Management experience in Payments, Fintech, Banking, or Financial Services.
Domain Expertise: Solid understanding of payment gateways, payment aggregators, UPI, POS systems, and digital payment ecosystems.
Market Knowledge: Strong local market network and understanding of the commercial ecosystem in Bangalore, Delhi & NCR, Kolkata, or Chennai.
Key Skills: Exceptional negotiation, relationship-building, and communication skills. Fluency in English/Hindi along with the regional language.
Mobility: Open to city-wide travel for merchant meetings and onboarding activities.
Preferred Background
Prior experience with Payment Aggregators, PSPs, Bank Merchant Acquiring teams, or Fintech leaders (e.g., Paytm, Pine Labs, Easebuzz, Razorpay, etc.).
Familiarity with RBI payment guidelines and merchant KYC/compliance workflows.

Work arrangement
No