Housing Navigator

Position Title:
BSAFE Housing Navigator
FLSA:
Exempt, Full Time
Salary Range:
$75k to $80k annually with full benefits
Schedule: 40 hours/week, Monday - Friday, some nights and weekends
Location: 100% In-Person, on-site in San Francisco, CA
Start Date: August 15, 2026
Mission:
Booker T. Washington Community Service Center (BTWCSC) is one of the Bay Area’s oldest Black-led and serving nonprofit organizations with a century of service to San Francisco. A beacon of Black joy and self-determination, we have nurtured over five generations of Black San Franciscans. We stand embedded as an anchor institution, fostering intergenerational bonds and working in solidarity with allied communities to reform and reimagine a more inclusive San Francisco. We prioritize serving the Black community and welcome all from cultures and ages 0-99 who walk through our door. We are one of the few urban spaces where anyone in the community can access comprehensive services, from a hot meal to childcare to academic support to senior services.
Summary:
The BTWCSC (Belonging Safety Access Freedom and Equity) BSAFE Program purpose is to improve the holistic health and wellbeing of Black households by increasing access to health and social services, supporting spiritual and cultural activities that promote community building, strengthening social networks of support, and providing opportunities for healing as well as creating opportunities for early identification and interventions for families struggling to overcome trauma, depression, addiction, housing instability and other mental health problems.
The Housing Navigator will be under the direct supervision of the BSAFE Program Manager. The Housing Navigator focuses on "External Financial Rescue," focusing on family stabilization funds that address a myriad of barrier removals, landlord negotiation, and housing rights for community members facing eviction crises. This role provides full-time, frontline services including intake, assessment, housing search support, and preparation of housing plans to facilitate emergency placements and prevent evictions for families transitioning to permanent housing. Responsibilities include separating "financial transactions" from "relational work" to facilitate family stabilization work for the external community, including those accessing the Food Pantry and youth programs.
Essential Duties & Responsibilities
1. Housing Navigation & Stabilization
Frontline Intake & Assessment: Provide comprehensive intake and stabilization services, including assessment of housing needs and crisis response for families facing instability.
Housing Stabilization Planning: Collaborate with Care Coordinators and marginalized households to create comprehensive roadmaps that support housing navigation needs, safety risks, and facilitate transitions to permanent housing.
Placement Ownership: Direct the submission process for affordable housing units, with a primary technical focus on the DAHLIA SF Housing Portal and other available subsidies by eligibility.
2. Financial Assistance & Compliance
Fund Distribution: Coordinate the delivery of family stabilization and financial rescue resources, such as eviction prevention assistance and move-in support funds.
Fiduciary Compliance: Manage strict requirements for barrier removal funds, including tracking leases and payout records to ensure reconciliation with Finance Department records.
Data Integrity Management: Ensure all case notes and financial transactions are accurately logged within platforms including Airtable, DCYF CMS, and SF ONE System.
3. Advocacy & Community Support
Landlord Negotiation: Build partnerships with property managers and intervene via letters or mediation to protect tenant rights and advocate for clients with challenging rental histories.
Resource Referrals: Integrate families into the broader BTWCSC service landscape, including youth programs and the Food to Freedom pantry.
Tenant Empowerment: Conduct training sessions on fair housing statutes, local rent control laws, and fundamental tenant rights.
“Neutral Banker”: Provide the financial support to BSAFE clients working with BSAFE Care Coordinators, who are providing the behavioral support and building the Housing Retention Plans or Individualized Service Plans for clients.
Qualifications
Housing Portals & Vouchers: Comprehensive understanding of regional housing subsidies including Section 8, RAD, and City Vouchers, alongside proficiency with the DAHLIA portal.
Database Systems: Operational expertise or direct familiarity with the San Francisco ONE System (HMIS), Airtable, or equivalent tracking platforms is strongly favored. Preference is given to applicants holding current ONE System credentials or a verified history of managing complex intake and outcome databases.
Cultural Competence: Proven history of advocating for historically disenfranchised urban populations, specifically addressing structural barriers that affect Black households within San Francisco.
Crisis Intervention: Expertise in applying trauma-informed modalities, behavior management strategies, and conflict de-escalation techniques within high-stress environments.
Software Systems Proficiency: Advanced mastery of data management tools, including Airtable, Google Workspace, Microsoft Office, and specialized city-wide tracking databases.
Valid Driver’s License & Insurance: current car insurance, and a clean driving record.
Compliance & Reporting: Current CPR/First Aid Certification, TB and Mandated Reporter clearance.
Bachelor’s Degree OR High School Diploma with at least 3 years of relevant experience.
At least 3 years of demonstrated experience in housing navigation, care coordination, or c

Employment type
Full-Time

Work arrangement
No