Senior Program Manager

Company Description Esse India is a Canada-focused immigration and visa consultancy known for providing accessible, reasonably priced services from its base in Delhi. The firm’s expert team is well-versed in Canadian immigration rules, regulations, and application processes, supporting clients through each step with clarity and reliability. Esse India aims to deliver high-value guidance so clients feel confident that their investment of time and resources is respected. The company emphasizes trust, transparency, and client satisfaction, seeking to ensure that each individual receives personalized, outcome-oriented service.
Role Description The Senior Program Manager will oversee end-to-end delivery of immigration consulting programs, ensuring service quality, compliance, and client satisfaction. This full-time, on-site role is based in Canada and involves managing program timelines, resources, and budgets, as well as coordinating with consultants, operations staff, and leadership. The person in this role will design and optimize processes for client onboarding, case management, and documentation, while monitoring performance metrics and implementing continuous improvements. Day-to-day responsibilities include supervising project execution, resolving escalations, aligning teams with regulatory requirements, and preparing status reports and presentations for senior stakeholders. The Senior Program Manager will also contribute to strategic planning and support business growth initiatives, such as new service offerings and partnerships.
Qualifications
Program and project management skills, including planning, execution oversight, risk management, and stakeholder communication.
Operations and process improvement skills to streamline workflows, standardize documentation, and enhance service delivery.
Client relationship and customer service skills to handle escalations, manage expectations, and maintain high satisfaction levels.
Leadership and people management skills to guide teams, foster collaboration, and drive accountability.
Strong analytical, problem-solving, and decision-making abilities with attention to detail and compliance.
Excellent written and verbal communication skills in English; ability to prepare reports, presentations, and process documentation.
Experience in immigration consulting, legal services, or related domains is highly desirable.
Bachelor’s degree in business, management, law, or a related field; advanced qualifications or certifications in project or program management are an advantage.
Comfort working in an on-site, fast-paced environment and coordinating across multiple internal and external stakeholders.

Work arrangement
No