Senior Program Manager

Company Description Esse India is a Canada-focused immigration and visa consulting firm, known for providing knowledgeable and reliable services at a competitive price point in Delhi. The team is well-versed in Canadian immigration rules, regulations, and procedures, helping clients navigate complex processes with confidence. Esse India focuses on delivering trustworthy guidance and clear value for clients’ investment in visa and immigration services. Since its establishment, the firm has consistently aimed to ensure client satisfaction through personalized support and transparent communication. The organization values integrity, client-centric service, and long-term relationships built on trust.
Role Description The Senior Program Manager is a full-time, on-site role based in Abroad, responsible for overseeing end-to-end immigration and visa consulting programs, with a focus on Canada-related services. This role involves planning, coordinating, and monitoring multiple client programs, ensuring adherence to immigration regulations and internal quality standards. The Senior Program Manager will lead cross-functional teams, maintain program timelines, allocate resources, and manage risks to deliver consistent, high-quality outcomes. Day-to-day responsibilities include supervising case managers, reviewing documentation, optimizing processes, reporting performance metrics, and addressing escalations from clients. The role also includes collaborating with leadership on strategic initiatives, driving service improvements, and supporting training and development of team members.
Qualifications
Strong program and project management capabilities, including planning, scheduling, risk management, and stakeholder coordination.
Demonstrated experience in immigration or visa consulting, preferably with Canada-focused programs or international mobility services.
Excellent communication, client relationship management, and negotiation skills, with the ability to handle complex and sensitive cases.
Leadership experience in managing teams, mentoring staff, and driving performance in a service-oriented environment.
Analytical and problem-solving skills, with proficiency in using productivity tools (e.g., MS Office, project management software) and creating clear reports.
Attention to detail and strong organizational skills to manage multiple programs, deadlines, and compliance requirements simultaneously.
Bachelor’s degree in a relevant field such as Business, Management, Law, or International Relations; advanced certifications in project or program management (e.g., PMP, PgMP) are an advantage.
Ability to work on-site in Bengaluru, with flexibility to collaborate across locations and handle occasional extended hours when needed.

Work arrangement
No