Live opening · Posted 3 days ago
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About The Role
We're looking out for Technical Customer Support Representatives for one of our clients in the Vivint Process which supports International Customers of Vivint Smart Home, a leading US-based smart home security and automation company. The role involves providing technical assistance and troubleshooting support for smart home and networking-related products.
Position Specific Information
Designation: Technical Customer Support Executive
Location: Gurgaon, Sector 30
Onsite Work
Notice Period: Immediate Joiners - Preferred
Job Requirements:
A minimum of 6 months of experience is required in Technical Customer Support.
Good knowledge of Networking, Remote Troubleshooting, and Wi-Fi-related issues.
Majors
Handle international customer queries through voice/chat
Troubleshoot Wi-Fi, LAN/WAN, routers, modems, smart devices, and networking issues
Provide effective resolutions and maintain accurate customer records
Coordinate with internal teams for issue resolution
90% Technical Support + 10% Upselling
Compensation & Benefits
Up to 30,000 CTC per month
60 days of in-house technical training
Two-way cab facility
5 days working a week
Rotational shifts & Rotational Week Offs
Opportunity to work in an International process
Note: Applicants outside Delhi NCR will not be contacted.
{ Email us: khushi.agarwal@pineqlab.com }
Work arrangement
No
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