Customer Support - Travel Process

Basic Details
Designation: Customer Support Executive (International Travel Process)
Location: Gurugram, Sector 30
Salary: 3 LPA
Experience: 6 months 2 years in the travel process
Employment Type: Full-Time
Work Model: Work from Office
Industry: Travel & Tourism
Department: Operations Backend
Interview: Virtual
Working Days: 5 Days a Week with a rotational week off
Shift: 24 7 Rotational Shifts
Notice Period: Immediate Joiner (Someone who can join within 2 days)
Job Description
We are seeking an enthusiastic Travel Consultant/ Travel Executives/ Airline Executives with a minimum of 6 months' experience in the travel industry. The ideal candidate will have excellent communication skills and a passion for helping clients make their travel dreams a reality. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you!
Key Responsibilities
Assist customers in planning and booking travel itineraries, including flights, accommodations, and activities.
Provide expert advice and suggestions based on client preferences and needs.
Maintain up-to-date knowledge of travel trends, destination information, and pricing.
Build and maintain strong relationships with clients for repeat business and referrals.
Utilize GDS (Sabre, Amadeus, Galileo, etc.) to efficiently manage bookings and provide accurate travel options.
Handle inquiries and resolve any issues that may arise before, during, or after travel.
Qualifications
Minimum of 6 months of experience in travel sales.
Knowledge of GDS (Sabre, Amadeus, Galileo, etc.) is an added advantage.
Customer-service oriented with a commitment to excellence.
Strong attention to detail and problem-solving skills.
Ability to work independently as well as part of a team
Interview Process
HR Screening (Telephonic Round)
Ops Round (Google Meet)
Client Round (If Applicable)
Note: Applicants outside Delhi NCR will not be contacted.
Email us at: khushi.agarwal@pineqlab.com

Work arrangement
No