Shift Manager

Description
Imagine Live is looking for a Shift Manager who will be responsible for ensuring the quality and continuity of live broadcasts, addressing issues that may arise during live sessions and guaranteeing compliance with internal procedures and regulatory standards in the studios.
Shifts
08:00-16:00
16:00-00:00
00:00-08:00
After these 3 working days, employees have 2 days off and return to work with the same shifts.
Responsibilities
Take responsibility for the safety and smooth operation of the floor and gaming halls
Regularly monitor the game halls to ensure all equipment is functioning properly
Ensure smooth operation during the shift
Monitor the performance of Pit Bosses and Floor Supervisors throughout the shift
Establish performance metrics for team members, Pit Bosses and Floor Supervisors and work with them to ensure all the standards are met
Present proposals to management to revise goals and standards
Participate in the development of internal documents (manuals, procedures, regulations, etc.)
Recommend development plans for team members to the management
Arrange one-on-one meetings with team members, Floor supervisors and Pit Bosses to provide feedback on the established KPIs
Report any violations or issues arising 24/7 to their immediate supervisor, Studio Operations Manager and the CEO of Imagine Live
Communicate with partners regarding general notifications, game cancellations and other topics
Qualifications
2+ years of relevant experience in a similar field
Strong written and verbal communication skills
Analytical thinking and problem-solving skills
Previous land-based and/or online supervisory casino experience
Fluency in Armenian and English
Organizational and reporting skills

Employment type
Shift Employee

Work arrangement
No