International Customer Support Specialist

Description
Digitain is seeking for energetic and highly motivated person to join our Partner Support Team.
Do you love online games, or are you interested in sports events? Don't you mind finding ways to manage complicated conversations effectively? Then join our team! Become a master of partner service, gain knowledge, share your skills with the team members, discover new possibilities with us!
The job is shift based and includes morning, afternoon, evening and night shifts.
Responsibilities
Work closely with Digitain partners’ support representatives through online chat or other messengers
Provide timely, accurate and complete information using the right methods/tools
Answer partners’ inquiries related to services, games, bets and other products provided by the company
Identify and assess partners’ needs to achieve satisfaction
Interact with Partners to provide and process information in response to inquiries, concerns, and requests
Handle partners’ complaints providing appropriate solution or to find alternative options to solve the issues if any
Register all type of issues in the ticketing system for the review of corresponding departments
Build sustainable, long relationship and trust with Partners through open and interactive communication
Requirements
Genuine curiosity about gaming and good understanding of online gaming industry
Proficient in English and Russian languages (written and verbal)
Result-oriented
Multitasking skills
Creative thinking
Attention to details
Ability to work in high pressure and in stressful situations
Excellent communication and writing skills
Prior experience as a front line employee would be a plus
Willingness to work on 24/7 shifts (is a must)

Employment type
Shift Employee

Work arrangement
No