Application Support Lead

Designation: Application Support Lead
Job/Location: Full-time (IN OFFICE), Pune, Maharashtra
About Us:
Started in May 2010, IMAGEbytes is in operation for 16 years. The company is focused on providing radiology clinical software & services to Tertiary Care Hospitals, Radiology Diagnostic Scan Centers, Tele Radiology Service Providers, and Consultant Radiologists.
Job Description:
Applications are invited for an Application Support Lead to lead and manage an Application (Technical) Support team and execute end-to-end implementation of IMAGEbytes PACS Software at Hospitals, Medical Colleges, and Diagnostic Scan Centres.
Primary role consists of technical support ticket management, team management, customer interaction, coordination with the Engineering Team, and 3rd-party software vendors for interoperability requirements.
Skills:
- Bachelor's degree in Computer Science/Information Technology.
- 5+ years of experience in PACS/HIMS/LIMS/EMR Software Implementation and Support, which includes a minimum of 1 year in a leadership role.
- Strong knowledge of DICOM/HL7 and medical imaging workflows
- Must have FIELD PACS deployment experience in DICOM Service configuration(C-STORE, MWL, Query/Retrieve) in CT, MRI, X-ray (CR/DR), Ultrasound, Mammography, and other imaging modalities.
- PACS integration with HIMS/RIS; hands-on experience with HL7, Mirth Connect is required
- Good communication skills in English & HINDI/MARATHI
- Must have worked with radiologists, clinicians, radiographers, biomedical & hospital IT team
- Strong troubleshooting skills across application, database, operating system, network, and integration layers.
- Experience with databases such as MySQL/SQL Server
- Networking Knowledge of TCP/IP, DNS, ports, hardware firewall configuration, virtual networks, and VPNs
Proficiency with data management tools such as google sheets/mantis.
Responsibilities:
- Manage day-to-day PACS application support and team of 6-8 Application Support Engineers
- Allocate and prioritise support tickets across the team.
- Review escalated and high-priority customer issues.
- manage onsite/remote PACS Software Installation, DICOM Configuration, Training, HIMS Integration & Training
- Plan and execute upgrades & patches for on-premises customers
- Guide and assist the team to solve complicated technical support issues
- Maintain PACS Server of the Enterprise Clients: storage, backup, domain-SSL, Operating System updates, security checks, etc.
- Coordinate with clients and internal technical teams
- Lead incident investigation, root-cause analysis (RCA), and corrective/preventive actions
- Mentor and provide technical guidance to PACS support engineers
- Work with Healthcare IT Vendors for Integration
- Participate in customer calls with hospital IT teams, radiologists, PACS administrators, and technical stakeholders
- Provide feedback to Engineering and Product teams to improve product stability, usability, and supportability.
- Participate in clinical demos with the Sales Team
Remuneration: As per Industry Standard(s)
Contact: - Mobile No.: +91 8766474892, 95790 74502
Mail ID: -hr@imagebytes.co.in, vishalb@imagebytes.co.in, sachinsk@imagebytes.co.in

Work arrangement
No