Process Trainer (US RCM)

Key Roles & Responsibilities:
Conduct comprehensive training programs for new hires and existing employees across US Healthcare RCM processes, including AR, Charges, Payment Posting, Eligibility Verification, and Medical Billing.
Develop, update, and maintain training materials, SOPs, process documents, presentations, and knowledge repositories.
Assess training needs and design learning modules to improve process understanding, productivity, and quality performance.
Deliver classroom, virtual, and on-the-job training sessions to ensure effective knowledge transfer.
Monitor trainee performance through assessments, quizzes, mock calls, and process evaluations.
Identify knowledge gaps and provide ongoing coaching, feedback, and refresher training sessions.
Collaborate with Operations, Quality, and Leadership teams to implement process updates and client-specific requirements.
Track and analyze training effectiveness through performance metrics, productivity reports, and quality scores.
Support transition projects, process migrations, and new business implementations by developing customized training plans.
Ensure compliance with HIPAA regulations, client guidelines, and company policies.
Prepare training reports, trainee progress trackers, certification records, and monthly training dashboards.
Mentor team members to enhance process knowledge, communication skills, and professional development.
Desired Skills & Qualifications:
3+ years of experience in US Healthcare Revenue Cycle Management (RCM).
Prior experience in Training, Quality, or Process Excellence roles preferred.
Strong knowledge of Accounts Receivable (AR), Medical Billing, Denials Management, and Healthcare Revenue Cycle processes.
Excellent presentation, communication, and stakeholder management skills.
Proficiency in Microsoft Excel, PowerPoint, and Learning Management Systems (LMS).
Ability to create engaging training content and deliver effective learning sessions.
Strong analytical and problem-solving abilities.

Work arrangement
No