Counsellor

About EnglishYaari:
EnglishYaari is a fast-growing ed-tech platform helping working professionals and learners build fluency and confidence in English communication. With personalized tutoring, interactive sessions, and a strong focus on real-life conversations, we are shaping the future of language learning.
About the Role:
We are seeking a Counsellor who will guide learners through their EnglishYaari journey — from their very first interaction to achieving their communication goals. As a Counsellor, you’ll play a key role in understanding learner needs, recommending the right plans, ensuring smooth onboarding, and building long-term learner relationships.
This is a people-first role where your ability to listen, empathize, and recommend solutions will directly impact both learner success and company growth.
Roles & Responsibilities
Engage with leads (via calls and chats) and guide them through the learning journey.
Convert trial users into paid learners by understanding their needs and building trust through consultative conversations.
Guide learners through onboarding and explain platform usage clearly.
Handle learner queries, concerns, and feedback with empathy and professionalism.
Collaborate with Tutors, Product, and Marketing teams to improve learner experience.
Meet weekly/monthly trial conversion and retention targets.
Maintain accurate records of interactions and provide performance reports.
Requirements
Bachelor’s degree (any discipline).
1–2 years of experience in Counselling, Sales, Customer Support, or EdTech.
Strong communication skills in English (spoken & written).
Ability to build trust, empathize with learners, and handle objections effectively.
Goal-oriented with the ability to achieve targets under deadlines.
Comfortable using CRM tools, Excel/Google Sheets, and digital communication platforms.
Passion for education and learner success.
What We Offer
Competitive salary + performance-based incentives.
Growth opportunities in a fast-scaling ed-tech startup.
Learning & development support (including free EnglishYaari sessions).
A collaborative and learner-focused work culture.
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Language:
English (Required)
Hindi (Required)
Location: Fully Remote
Shift Timing: 12:00 PM – 9:00 PM
Working Days: 6 Days

Work arrangement
Yes