Sales & Operations Executive

About EnglishYaari
EnglishYaari is an online English learning platform that helps learners improve their communication skills, fluency, and confidence through personalised one-on-one sessions with experienced tutors.
Role Overview
We are looking for a proactive and organised Sales & Support Executive to manage day-to-day operations, handle learner and tutor queries, and support sales and renewals. The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to manage multiple responsibilities in a fast-paced environment.
Key Responsibilities
* Manage learner and tutor queries through calls, chats, and emails, ensuring timely and effective resolution.
* Oversee day-to-day operations, tutor coordination, onboarding, and follow-ups on pending tasks and feedback.
* Engage with leads and trial users, explain platform features and learning plans, and drive conversions through effective counselling.
* Address learner concerns, provide relevant guidance, and ensure a smooth learning experience.
* Follow up with existing learners for plan renewals and contribute to learner retention.
* Collaborate with internal teams, including Sales, Tutor Operations, and Tech, to resolve issues and streamline processes.
* Maintain accurate records of customer interactions, follow-ups, sales conversions, and support-related activities.
* Work towards achieving sales, conversion, and renewal targets while maintaining strong communication and consistent follow-ups.
Requirements
* Strong verbal and written communication skills in English and Hindi.
* Good coordination, problem-solving, and multitasking abilities.
* Comfortable handling customer conversations, follow-ups, and sales-related responsibilities.
* Familiarity with Google Sheets, Excel, CRM tools, and communication platforms.
* Ability to adapt to a fast-paced work environment and take ownership of responsibilities.
* A goal-oriented mindset with the ability to build rapport and guide customers effectively.
* A bachelor's degree in any discipline.
* Prior experience in sales, counselling, customer support, operations, or EdTech will be an added advantage.
What We Offer
* Competitive salary with performance-based incentives.
* Opportunities for professional growth and career development.
* Learning and development opportunities, including access to EnglishYaari sessions.
* A collaborative work environment with opportunities to take ownership and contribute to the team's growth.

Work arrangement
Yes