IT Support Specialist

💻 WE’RE HIRING: IT Support Specialist (100% Remote - Colombia) 🇨🇴🇺🇸
Are you a proactive, customer-focused IT Support Specialist with strong English communication skills? We are looking for a tech-savvy professional to join our team, providing top-notch L1/L2 technical support, managing cloud infrastructure, and keeping our remote workforce running seamlessly!
📍 Location: 100% Remote (Colombia)
⏰ Schedule: Full-Time (Aligned to U.S. Business Hours / PST)
🗣️ Language: Advanced English (B2+ / C1 required)
💼 Experience: 2+ years in IT Helpdesk, Technical Support, or System Administration
🌟 What You’ll Do:
Technical Support: Serve as the primary point of contact for resolving daily hardware, software, network, and operating system issues (Windows & macOS).
Identity & Access Management: Administer user accounts, permissions, and licensing across Google Workspace, Microsoft 365, Slack, Zoom, and VPNs.
Onboarding & Offboarding: Provision/deprovision hardware, configure corporate accounts, and execute security protocols for new hires and departures.
Ticketing & Queue Management: Manage, prioritize, and resolve support tickets efficiently within established SLAs.
VoIP & Communication Tools: Maintain and troubleshoot cloud telephony systems (e.g., RingCentral) and remote management tools.
Security & Compliance: Ensure endpoint security (antivirus, MDM, multi-factor authentication) and enforce IT security best practices.
Documentation: Create and maintain internal knowledge base articles, IT inventories, and troubleshooting guides.
🎯 What We’re Looking For:
2+ years of experience in an IT Support, Helpdesk, or Technical Support role (preferably supporting remote teams or U.S. companies).
B2+ / C1 English Proficiency (confident verbal and written communication skills to support native English speakers).
Hands-on Experience with Google Workspace, Microsoft 365, and Active Directory / Azure AD (Entra ID).
Familiarity with Ticketing Platforms: Zendesk, Jira Service Desk, Freshdesk, or ServiceNow.
Problem-Solving Skills: Strong diagnostic abilities, patience, and a customer-service-oriented mindset.
Remote-Ready: Highly organized, self-motivated, and capable of working independently in a remote environment.
📩 How to Apply:
apply directly through this post!
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Work arrangement
Yes