Sales Coordinator

Job Title: Sales Coordinator
Department: Sales
Location: Andheri, Mumbai
Experience: 2–5 Years
Industry: Medical Devices / Healthcare / MedTech
Must have experience in the Medical Devices, Healthcare, Pharmaceutical, or MedTech industry.
Job Summary
We are looking for a detail-oriented and proactive Sales Coordinator to support the sales team in managing customer orders, sales documentation, MIS, coordination with internal teams, and day-to-day sales operations. The role will act as a bridge between customers, sales representatives, logistics, finance, and other internal departments to ensure smooth order processing and timely fulfilment.
Key Responsibilities
Coordinate and process customer orders from receipt to final delivery.
Coordinate with the sales team and customers regarding order status, availability, pricing, dispatch, and delivery timelines.
Prepare and maintain Sales MIS reports including orders, sales, pending orders, dispatches, collections, and other relevant sales data.
Maintain accurate and updated customer and sales records in Excel/ERP/CRM systems.
Coordinate with the warehouse, logistics, finance, and operations teams for timely order processing and dispatch.
Follow up on pending customer orders, backorders, deliveries, and order-related issues.
Prepare quotations, sales orders, invoices, delivery documents, and other sales-related documentation as required.
Track and update daily/monthly sales performance against targets.
Support the sales team in preparing weekly and monthly sales reports, presentations, and business updates.
Coordinate with the finance team regarding customer outstanding payments, credit limits, and payment follow-ups, wherever required.
Maintain proper documentation of purchase orders, customer communications, invoices, and dispatch details.
Ensure timely communication of order-related updates to customers and the concerned sales team members.
Assist in resolving customer queries and order-related discrepancies by coordinating with relevant internal departments.
Maintain a database of customers, products, pricing, orders, and sales activities.
Support the sales team in tender documentation, institutional orders, and other sales-related activities, as applicable.
Ensure timely and accurate submission of all required sales reports and MIS to the reporting manager.
Perform other sales coordination and administrative activities as assigned.
Required Skills & Competencies
Strong coordination and communication skills.
Good knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, filters, and basic reporting.
Strong data management and MIS reporting skills.
Good follow-up and order management capabilities.
Ability to coordinate effectively with multiple internal and external stakeholders.
Strong attention to detail and accuracy in maintaining sales records.
Good time management and organisational skills.
Ability to handle multiple orders and tasks simultaneously.
Working knowledge of ERP/CRM systems will be an added advantage.
Good written and verbal communication skills.
Preferred Candidate Profile
Graduate in Commerce, Business Administration, Management, or any relevant discipline.
2–5 years of experience in Sales Coordination / Sales Operations / Order Management / Sales Administration.
Experience in the Medical Devices, Healthcare, Pharmaceutical, or MedTech industry will be preferred.
Candidates with experience in handling customer orders, sales MIS, invoicing, dispatch coordination, and sales reporting will be preferred.
Key Performance Areas (KPIs)
Timely and accurate order processing.
Accuracy and timely submission of Sales MIS.
Order fulfilment and on-time delivery coordination.
Timely resolution of customer/order-related queries.
Accuracy of sales and customer documentation.
Effective coordination with sales and cross-functional teams.
Apply: careers@latticemedtech.com

Work arrangement
No