Service Centre Supervisor

Who are we?
Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.
Service Centre Supervisor:
As a pivotal member of our Operations Team, the Service Centre Supervisor is responsible for overseeing the daily activities within the Bristol Service Centre. This role ensures that operational processes run smoothly, staff are supported and engaged, and customer expectations are consistently met.
Responsibilities of Service Centre Supervisor:
Supervise daily operations ensuring efficiency and compliance with SLAs
Lead and motivate the service team including Water Delivery Drivers and Technicians
Assist in training and development of staff to meet operational standards
Coordinate deliveries, installations, and maintenance services for optimal customer satisfaction
Manage stock levels and assist with inventory control
Work closely with management to achieve departmental goals and objectives
Support team members with issues and concerns in daily operations
Ensure health and safety compliance within the service centre
Contribute to performance reviews and recruitment processes
Requirements
Essential:
Strong leadership and communication skills
Ability to work in a fast-paced environment and make effective decisions
Experience in managing teams, preferably in operations or service-oriented roles
Organisational skills to maintain smooth daily operations
Proficient in daily reporting and data analysis
Benefits
Monday - Friday working pattern
25 days' holiday + Bank Holidays
Company Pension scheme
Company Sick Pay (after qualifying period)
Enhanced Paternity & Maternity benefits
Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day
Employee support network and mental health assistance
Opportunity for career progression

Work arrangement
No