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Key Responsibilities
Provide functional support for Pharmacy users.
Support and troubleshoot pharmacy-related issues.
Analyze incidents and determine whether issues are related to configuration, workflow, user processes, or system defects.
Coordinate with the IT Applications team and HIS vendor teams for complex issues.
Monitor application incidents, service requests, and Change Requests related to Pharmacy.
Ensure timely resolution and effective communication with business users.
Maintain flexibility to relocate or work across different facilities/locations based on business needs and organizational requirements.
Support end-to-end Pharmacy workflows within TrakCare, including:
Medication prescribing and ordering
Inpatient and outpatient pharmacy workflows
Medication dispensing
Medication administration-related workflows
Discharge medication workflows
Medication refill/renewal
Formulary and medication-related configurations
Stock and inventory-related workflows, where applicable
Work with Pharmacy teams to identify workflow gaps and recommend system improvements.
Ensure HIS functionality supports operational and clinical pharmacy requirements.
Gather and document business requirements from Pharmacy and clinical stakeholders.
Translate pharmacy requirements into clear functional specifications.
Prepare and manage Change Requests related to Pharmacy functionality.
Review vendor proposals and ensure delivered solutions meet the agreed requirements.
Participate in process improvement and digital transformation initiatives.
Prepare test scenarios and test scripts for pharmacy-related enhancements.
Perform SIT, UAT, regression testing, and post-production validation.
Coordinate UAT with Pharmacy and business users.
Validate system configuration and workflows before production deployment.
Support upgrades, implementations, migrations, and new facility rollouts.
Provide go-live and post-go-live support.
Conduct TrakCare training for pharmacists and pharmacy staff.
Develop user guides, workflow documentation, and training materials.
Support super users and departmental champions.
Identify recurring user issues and provide appropriate training or process improvements.
Work with IT teams on integrations involving Pharmacy, Clinical, Billing, Insurance, ERP, and other healthcare systems.
Participate in functional analysis of HL7/API and other system interfaces where Pharmacy workflows are impacted.
Coordinate with Pharmacy, Nursing, Physicians, Finance, RCM, and other departments to ensure end-to-end workflows are aligned.
Support the analysis and validation of pharmacy-related reports.
Identify opportunities to improve system utilization and reduce manual processes.
Support automation initiatives related to Pharmacy workflows.
Monitor recurring issues and recommend permanent solutions.
Required Qualifications
Bachelor's degree in Pharmacy or equivalent.
Valid pharmacy license/registration as applicable.
Hands-on InterSystems TrakCare experience is strongly preferred.
Strong understanding of hospital pharmacy workflows.
Experience working with healthcare IT applications.
Required Experience
3–5+ years of relevant experience in Pharmacy, preferably in a hospital environment.
Previous hands-on experience with InterSystems TrakCare.
Experience supporting TrakCare Pharmacy functionality will be a strong advantage.
Experience in TrakCare implementation, configuration, testing, upgrades, or application support is preferred.
Experience working with HIS vendors and IT Application teams.
UAE healthcare experience is an advantage.
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