Warranty Audit Consultant

MSX are currently seeking a Warranty Audit Consultant for the UK market. The role is to provide in depth reviews of Dealer warranty operations focusing on repair capabilities and potential Audit risk supporting one of our automotive client.
The Warranty Audit Consultant will provide structured warranty audits across the UK dealer network, ensuring the correct submission of warranty claims and compliance with warranty procedures and policies. This role involves extensive travel throughout the UK, and the successful candidate must be willing to travel regularly and stay away from home overnight when required.
Job Role:
Working within a team looking after the UK.
Analysis of Dealer historical warranty cost performance.
Conduct Dealer on-site Warranty audits.
Manual review of pre-selected paid claims and associated dealer documentation to validate that correct administrative procedures have been followed and that the selected claims were appropriate in all respects.
Advise Dealer with respect to warranty processes and compliance with the manufacturer’s Warranty.
Prepare detailed reports on inaccurate claims, areas
Present close meeting reports while still on site.
The ideal candidate will have a minimum of five years’ experience in Warranty and have an in-depth knowledge of the motor industry.
Alternatively, we will also consider applicants with strong Aftersales and Warranty Process knowledge and three years of technical/workshop experience.
Extensive knowledge of policy and procedure as well as workshops’ processes
Knowledge of cars would be advantageous, however not essential.
Ability to liaise and interact with all levels within the dealer network.
Excellent communication skills written and verbal.
Ability to manage own workload and traveling,
Competencies and Skills required
Team player but must have a pro-active approach and provide new ideas for continuous improvement.
Strong business acumen process orientated with attention to detail.
Must have good written and verbal communication ability as well as demonstrating a high standard of interpersonal and numerical skills
Experience having worked with a high-performance, collaborative, constructive peer group is a plus
Enthusiastic, flexible, and proactive personality
Personal qualities, credibility, and a commitment to the brand.
Strong organizational and time management skills
PC literacy is essential

Employment type
Full-time

Work arrangement
Hybrid