CSR - Apprentice

Your new company:
Toppan-Trident create digital packaging assets for some of the most recognisable brands in the world. Our dynamic, innovative team works with FMCG brands to prepare packaging artworks for mass print production. A digitally focused company, we continuously strive to stay at the forefront of our field, designing and developing our own cutting-edge technologies and powerful systems. This ensures that we are constantly driving our business forward and offering our customers the highest quality service, whether this is retouching media ready for print or crafting a 3D image for E-commerce sites.
Your new role:
Working alongside the CSR’s, the CSR Apprentice will provide an efficient internal support service to the assigned CSR resources on the designated client account/s. The CSR Apprentice will also support the activities (day to day and development) of working within their designated client account.
You will also complete the Business Administrator Level 3 Apprenticeship whilst fulfilling the CSR Apprentice role. The apprenticeship will support versatile skills and enhancing organisational efficiency by supporting various functions and interacting with customers.
This role is permanent and full-time apprenticeship role (35 hours per week) with 3 days in the office and 2 working from home.
What are the responsibilities of a Client Service Representative?
Support the Customer Service team with any/all administrative tasks for the designated customer account to ensure Trident meets customer deadlines
Follow Trident generic and customer specific standard working
practices (SWP)
Consider and facilitate the most appropriate communication channels, face to face, email etc.
Attend and participate in team meetings
Able to build positive, functional working relationships with all internal stakeholders
Support the development of apprentice team members in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues/challenges with the relevant team members, promoting best practice.
Recognise process inefficiencies of assigned administrative tasks and suggest recommended improvements to the Client Service Manager
Who are we looking for?
Excellent verbal and written communication skills, interpersonal skills and positive attitude.
Proficiency with Adobe, Microsoft Office365, Power Point, Excel.
Ability to manage performance via continuous feedback.
Ability to plan, prioritise and organise workload.
Problem solving skills.
Decision making skills.
Ability to adapt to change in a dynamic working environment.
Willingness to learn and develop a wide-range of skills
What will we provide for you?
You will get to work for a company that is proud of who we are, what we do and how we treat our people – and become part of our Trident DNA.
We want to develop and train you to stay with us as a permanent member of our team once you complete your apprenticeship. We offer great development and progression opportunities around the Globe, a competitive salary, a benefits package plus hybrid working, an early finish on a Friday and a generous holiday allowance.