Product Specialist for Skywise (Core MRO)

Job Description:
Mission & Responsibilities
Discovery & Exploration
Connected with Customer Experience (CX)
Translate MRO Pain Points: Work directly with Customer Experience (CX) teams and MRO clients (independent MROs and embedded airline MROs) to translate qualitative operational bottlenecks into clear technical product requirements.
Feasibility & Data Lake Scoping: Assess whether customer requirements and customized maintenance workflows can be supported by the current Skywise data lake, the MRO Data Ontology framework, and platform architecture.
Customer Demos & Workshops: Lead live, technical product demonstrations and interactive discovery workshops with MRO leadership, Fleet Reliability Managers, and Maintenance Executives to prove the value proposition of Skywise Core.
Compliance & Governance: Ensure all proposed digital tools and data workflows adhere to strict data privacy, security standards, and aviation regulatory requirements (EASA/FAA)
Strategy & Roadmap Definition
Integrated with Principal Product Managers & Portfolio Managers
Prioritize MRO Features: Rank product enhancements, add-ons (e.g., Skywise Boost, Collaboration Projects), and MRO applications based on operational impact vs. data and platform readiness.
Dataset & Ontology Strategy: Define requirements for ingesting and structuring fragmented MRO data sources (maintenance logs, work packages, task state overviews, telematics, and parts interchangeability) into the Skywise Ontology.
Commercial Feature Packaging: Partner with Product Managers to package, bundle, and position MRO offers
KPI Definition: Define and track North Star metrics, translating platform engagement and tool usage into tangible MRO business outcomes (e.g., reduced grounding time, improved turnaround time, optimized labor utilization).
Development & Refinement
Connected with the Software Factory teams
Own Epics & Dossiers: Build, refine, and own Epic Dossiers for MRO features and standard applications (e.g., Man-Hours Forecasting, Unscheduled Findings, Resource Visibility, Configuration Sharing) to clear governance process gates and guide Software Factory development.
Domain Validation: Validate algorithm outputs, predictive models, and simulation digital twins to ensure physical consistency with real-world hangar, component, and aircraft maintenance constraints.
Exploratory & Low-Code Environment Adoption: Leverage and configure point-and-click analytical tools (Contour, Object Explorer) and low-code/no-code application frameworks (Workshop) to design intuitive workflows tailored to aircraft engineers and maintenance planners.
Feedback Loops & User Co-Creation: Establish closed-loop feedback processes with field users (hangar technicians, shop planners) to continuously refine platform usability and solution accuracy.
Delivery & Scaling
Connected with the Hosting & Software Factory Teams
Onboarding & Deployment Oversight: Support customer onboarding programs (including initial workflow/app deployments and revisits) to ensure successful application adoption and system integration.
Interoperability & Data Export: Ensure robust integration with legacy MRO systems and external IT software via BI Connectors, Webhooks, and RESTful APIs.
Ecosystem Collaboration Spaces: Promote and govern secure "Collaboration Projects / Spaces" to enable seamless, joint workflows between MROs and partner airlines.
External Influence & Industry Advocacy
Connected with Marketing, Communications, and Industry Bodies
Voice of Skywise [MRO]: Represent the Skywise Core [MRO] product line at key industry symposiums, MRO conferences, and aviation summits.
Thought Leadership: Publish points of view, whitepapers, and technical articles demystifying data-driven maintenance, operational digital twins, and predictive MRO strategy
Secondary Responsibilities
MRO Digital Literacy & Internal Coaching: Act as a functional coach for internal product managers and commercial teams. Lead workshops to demystify MRO platform capabilities and data ontology, enabling teams to independently identify customer expansion opportunities.
Benchmarking & Market Intelligence: Conduct competitive scans of the MRO digital software landscape, monitoring third-party solution providers to inform "Build vs. Buy vs. Partner" decisions for the product line.
Cross-Program Data Synergy: Identify data silos across the wider aviation ecosystem (such as linking assembly line production quality data with in-service MRO maintenance logs) to unlock compound value for customers.
Personal & Interpersonal Skills
Multitasking & Strategic Prioritization: Ability to manage long-term strategic roadmap goals alongside immediate, technical Epic definitions for development sprints.
Cross-Functional Glue: Exceptional collaboration skills, acting as the primary link between software engineers, data architects, UX designers, and hangar maintenance personnel.
Pragmatic Problem Solver: Comfortable navigating complex aviation datasets, legacy MRO software structures, and regulatory constraints, turning constraints into intuitive platform solutions.
Accountability & Ownership: End-to-end pride and accountability for product health, deployment quality, and user satisfaction.
Global & Cultural Adaptation: Experience working seamlessly with international, cross-functional, and remote teams (e.g., Toulouse, Singapore, global customer bases).
Strong Communicator & Influencer: Highly articulate presenter capable of engaging senior airline/MRO executives, VPs of Maintenance, IT leads, and shop-floor engineers with equal confidence.
Qualification & Professional skills
Bachelor’s Degree (or equivalent work experience of at least 5 years) in Engineering, Aviation/Aeronautics, Computer Science, or Information Technology.
Droven customer-facing experience (minimum 2 years) with Airlines, MROs, or OEM technical operations
In-depth knowledge of digital maintenance operations, fleet health monitoring, reliability engineering, line/base maintenance planning, and shop floor logistics
Demonstrated understanding of data analytics, ontology data modeling, low-code/no-code application development, or enterprise digital platforms (familiarity with Skywise or Palantir Foundry is a major asset)
Familiarity with AI assistance tools, predictive algorithms, and dynamic simulation environments applied to operational challenges
Ability to drive internal drumbeats, manage project deliverables, adhere to contractual commitments, and maintain product consistency.
Proficient in change management