Onboarding Quality Specialist

About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
You will play a crucial role in the Merchant Implementation Team within Planet Operations. The mission of our Gateway Onboarding Specialist is to enable payments for our customers by activities like - prepare, configure, test, deploy, document and support payment solutions sold by Planet.
What you will do:
Fully enable and configure any Planet products and solutions
Test and troubleshoot Planet products and solutions remotely
Liaise with Merchants and other departments to enable solutions delivery on time and to the correct build specification
Ensure solutions are configured to the correct standards
Provide accurate, valid and complete information
Liaise with other departments to review contracts to ensure correct configuration and billing models provided
Create tickets from contracts and other source materials for the enablement team to action
Provide internal or external technical advice about Planet solutions
Follow up, analyze and report the status of the installed solutions
Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
Work with an openness to take on new tasks and challenges as they present themselves within the position
Follow communication procedures, guidelines and policies
Who you are:
You will have a strong understanding of the integrated payments world
Well organized and able to work to tight deadlines
You will be a strong team player
Previous experience within the payments, POS or Tax Free industry is an added asset
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.