Refund Agent

About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
The delivery of tourist tax-free shopping refund services and first level support during transaction processes, providing a consistent and professional level of service in line with company policies and procedures. Role is based at Shannon Airport, spanning 3 days per week
What you will do
Delivery of exceptional customer service aligned with Planet’s standards of excellence
Provide a warm welcome and guide guests through their visit
Assist customers by explaining procedures, answering questions, and anticipating needs
Ensure VIP customers receive tailored and outstanding experience
Resolve conflicts professionally, always aiming for customer satisfaction
Process Planet Tax Free forms in compliance with local regulations and company guidelines
Provide customers with relevant information and support throughout the refund process
Who you are
A minimum of 1 year working experience in a comparable industry (finance, hospitality, luxury retail)
Self-reliance, ability to work independently and follow relevant procedures
Fluency in written and spoken English
Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
At Planet, we embrace a hybrid work model, with three days a week in the office.
Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.