Assistant Director, Housekeeping & Laundry

Grow with us...
Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
Job Description
At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that’s what our Housekeeping team focuses on every minute, whether it’s adjusting a hallway area rug so it’s just right, or leaving a bedroom in such beautiful condition that guests can’t help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We’re currently seeking a Assistant Director of Housekeeping to lead our Housekeeping team , a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.
The Assistant Director of Housekeeping and Laundry is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.
Inside tip: Leading by example may lead you to incredible growth opportunities.
PRINCIPLE DUTIES AND RESPONSIBILITIES
Leadership & Strategy Support
Partner with the Director of Housekeeping to develop, communicate, and execute departmental strategies aligned with property and brand objectives.
Support departmental goal setting and assist in holding housekeeping leadership accountable for performance outcomes.
Act as the Director’s delegate in their absence, ensuring continuity of operations and leadership presence.
Laundry Operations Support
Support the Director of Housekeeping & Laundry Services in the oversight of Laundry operations, including in-house and/or outsourced laundry services.
Assist with monitoring linen and uniform availability to support daily operational needs across guestrooms, public areas, and team member programs.
Help track linen inventory levels and par requirements; report variances, loss, or quality issues to the Director.
Support laundry production planning to ensure timely turnaround of linens and uniforms.
Assist with monitoring laundry quality standards, including cleanliness, presentation, and proper handling of linens and uniforms.
Partner with Laundry Leadership, Engineering, and housekeeping teams to support safe equipment operation and timely resolution of operational issues.
Gain working knowledge of laundry systems, workflows, and vendor processes to ensure operational continuity in the Director’s absence.
Support sustainability initiatives related to laundry operations, including water, energy, and chemical usage awareness.
Operational Oversight
Oversee daily housekeeping operations, ensuring compliance with all policies, procedures, and brand standards.
Support and actively participate in a comprehensive inspection program for guestrooms, public areas, and back-of-house spaces; conduct daily inspections.
Coordinate with the Front Desk to ensure accurate and timely communication of room status, priorities, and guest needs.
Financial & Labor Management
Assist in the development and management of the housekeeping budget.
Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
Ensure accurate and timely processing of departmental payroll.
Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.
Financial & Labor Management
Assist in the development and management of the housekeeping budget.
Monitor labor productivity, payroll accuracy, and expense control; support explanations of financial performance during labor and budget review meetings.
Ensure accurate and timely processing of departmental payroll.
Monitor inventory levels and maintain pars for supplies, equipment, and uniforms to support operational needs.
Team Leadership & Development
Supervise Housekeeping Managers and team members, providing guidance, coaching, and performance feedback.
Support recruitment, onboarding, training, and development of housekeeping team members and leaders.
Observe service behaviors and reinforce service standards through real-time feedback and coaching.
Promote a culture of recognition by celebrating achievements and supporting formal and informal recognition programs.
Foster open communication and employee engagement through an open-door approach and responsiveness to team member concerns.
Ensure disciplinary actions and documentation are administered fairly, consistently, and in accordance with company policies.
Training & Standards Development
Support the development, delivery, and ongoing evaluation of housekeeping training programs, including onboarding, brand standards, safety, and service excellence.
Ensure all Housekeeping team members are properly trained on standard operating procedures, equipment use, chemical handling, and workplace safety.
Partner with the Director of Housekeeping & Laundry Services to maintain training materials, job aids, and standard operating procedures.
Conduct regular refresher training and performance-based retraining as needed to address service gaps or operational changes.
Support cross-training initiatives to increase operational flexibility and career development opportunities.
Monitor training compliance and completion, ensuring alignment with brand, legal, and safety requirements.