Enterprise Technical Account Manager, AMER

ABOUT THE ROLE:
Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients across the growing Americas region. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.
You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.
ABOUT THE TEAM:
Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing client requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company.
Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths.
The estimated total compensation for this role is $115,500, though actual compensation may vary depending on factors such as relevant experience, skills, qualifications, certifications, and location. The salary range is subject to change and may be adjusted at any time. For this role, you must be located within commuting distance of one of our US hubs: New York, Chicago, or Boston.
ONCE YOU ARE HERE YOU WILL:
Own the end-to-end technical integration of our API-driven platform into each client's ecosystem
Troubleshoot recurring technical issues and drive escalations through to resolution
Manage a portfolio of enterprise accounts, tracking API usage to protect retention, growth, and satisfaction
Partner with Customer Success Managers and Engineering to deliver a strong client experience
Design and continuously improve customer onboarding processes
Identify new technology partnerships and integration opportunities that expand our ecosystem
Guide customers through expectation-setting conversations that build long-term trust
Support escalated tickets alongside the broader support team
WHAT WE NEED YOU TO BRING TO THE TABLE:
4+ years of previous experience working as a Technical Account Manager, Integrations Consultant, , or similar technical client-facing role
Experience owning API integrations end-to-end for enterprise-level accounts
Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management
Proven experience with SaaS based products
High level of problem-solving attitude in a troubleshooting environment
Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals
Stay calm, patient, and professional while managing high-stakes customer relationships
Analytical understanding with a high focus on data-driven decision-making
WHAT'S IN IT FOR YOU:
Learning budget and LinkedIn Learning
Competitive salaries & 401(k) plan w/match
Medical, dental, & life insurance
Flexible PTO
Mental health support with Nilo.health
WHY YOU SHOULD WORK FOR US:
The right attitude: modern methods and a diverse, creative workspace with an open and international culture
Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team
Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn
A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware
High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees
Do you want this job?
We’d love to hear from you! Apply directly via the form below.
Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind.
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