Customer Success Executive

Company Description Startoon Labs is an ISO 13485 and ISO 9001 certified medical device company headquartered in Hyderabad, India, focused on R&D and manufacturing of healthcare technologies. Founded by alumni of IITs and IIMs, the company aims to build world-class products in India for global markets. Startoon Labs is a young, fast-growing startup incubated by T-Hub and supported by DBT and MeitY, Government of India, offering a dynamic environment for innovation. Its flagship product, Pheezee®, is a USFDA-registered device that monitors and tracks recovery in patients undergoing physiotherapy for neurological and musculoskeletal conditions. Team members contribute to advancing a strong research ecosystem and meaningful healthcare outcomes.
Role Summary:
Manage post-sales customer relationships through onboarding, product training, regular follow-ups, complaint resolution, and identifying cross-selling and upselling opportunities for Pheezee.
Key Responsibilities:
Onboard customers and provide product training and demonstrations.
Regularly call customers to understand usage, feedback, and requirements.
Handle customer queries and coordinate with internal teams to resolve complaints.
Ensure customer satisfaction, product adoption, and retention through timely follow-ups.
Identify cross-selling, upselling, renewals, AMC/CMC, rentals, and repeat-sales opportunities.
Generate referrals and additional business from existing customers.
Maintain accurate customer interactions, complaints, and sales records in the CRM.
Travel for customer visits and training when required.
Qualifications:
Bachelor's degree in Biomedical Engineering, Biotechnology, Pharmacy, or a relevant engineering field.
0–3 years of experience in customer success, post-sales, customer support, inside sales, healthcare technology, or medical devices.
Required Skills:
Excellent communication and customer-handling skills.
Strong calling, follow-up, and presentation skills.
Product demonstration and problem-solving abilities.
Sales, cross-selling, and upselling aptitude.
Team coordination, CRM usage, and documentation skills.
Customer-focused and target-oriented approach.

Work arrangement
No