APAC Supplier Performance Manager

Supplier Performance Manager – Work Dynamics
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What you will be doing:
Role Summary: The APAC Supplier Performance Manager supports Work Dynamics sourcing and procurement activities by delivering data-driven insights, market analysis, and supplier support across real estate, facilities, and workplace services. This role reports into the Global Supplier Performance Management Lead, and partners closely with sourcing managers and stakeholders to enable informed commercial decisions and drive cost, risk, and performance outcomes.
Key Responsibilities:
Support Amazon GREF global supplier performance management program
Own and lead the development of the quarterly APAC Area SPM Papers in partnership with IFM/Programs teams and facilitate paper reads among internal and client stakeholders
Manage APAC supplier scorecard development, implementation, and distribution in Jaggaer
Manage supplier and IFM/Programs team training on scoring
Organize, construct, and complete the APAC portion of the global quarterly supplier performance management white paper released no later than 45 days after the quarter ends
Work with APAC IFM/Programs teams to obtain supplier performance qualitative feedback
Develop creative solutions for collecting supplier performance data and presenting performance results to the client
Maintain technical proficiency in Jaggaer, Corrigo, and other JLL technologies supporting the sourcing team for Amazon GREF account
Review Principal and Managed Agent contract KPI’s, including scorecard metrics and measurement, ensuring alignment with client vendor performance program.
Work with FM Operations and Program teams to support regular vendor performance reviews and implement improvement plans when necessary.
Work with vendor management teams to ensure supplier performance escalations follow the Corrective Action Plan methodology, ensuring a consistent, measurable approach to improvement and mitigation of poor performance.
Collaborate with suppliers on continuous improvement initiatives and cost reduction opportunities.
Participate and provide leadership to strategic supplier performance reviews.
Maintain SPM dashboards, reports, and databases to ensure data accuracy and visibility
KPI Management: own the review of contractual KPIs for accuracy and completion, ensuring they are in active and compliant status
Assist with contract documentation and sourcing governance processes
Submit quarterly supplier spend reports for APAC via supplier.io
Required Qualifications:
Bachelor's degree (BA/BS) from four-year college or university. Excellent interpersonal skills, organization skills, and communication skills.
Focus on Priorities/ Sense of Urgency: results driven, generates new ideas, swiftly takes action to eliminate unproductive activities, clarifies priorities
Accountability: owns activities, processes, and results; quickly identifies and engages the right people, creates processes for open discussions
Collaboration/ Teamwork: Works with others to form common goals and interests, and to form game-changing solutions
Mutual Respect, Trust, Integrity & Ethics: Ensures ethical decisions are made; acts with integrity and establishes effective relationships
Excellent Inter-personal skills, Organization skills, Strong Analytical Ability, Proven ability to lead teams in decentralized environment.
Excellent communication skills – oral and written
Bachelor’s degree in business, finance, economics, supply chain, or a related field
At least 5 years of experience in Supplier Management, Relationship Management or related Procurement.
Strong analytical skills with proficiency in Excel, Smartsheet; experience with Power BI or similar tools is a plus
Ability to manage multiple tasks, meet deadlines, and work in a fast-paced environment
Strong communication skills in English and strong executive presence
Preferred Attributes:
Experience supporting global or regional sourcing initiatives
Familiarity with facilities management, real estate, or professional services categories
Detail-oriented, collaborative, and proactive mindset

Work arrangement
No