Customer Support Executive

Below are the roles and responsibilities:
Job Location- Gurgaon
Designation- Customer Support Executive
The candidate will be responsible for providing exceptional customer service by handling inquiries, resolving concerns, coordinating with internal teams, and ensuring a seamless customer experience throughout the scrap pickup journey.
Key Responsibilities
● Handle inbound and outbound customer calls professionally.
● Respond to customer queries through phone, email, chat, and WhatsApp.
● Schedule and manage scrap pickup appointments.
● Provide accurate information regarding services, pricing, and recycling processes.
● Resolve customer complaints promptly while ensuring high customer satisfaction.
● Coordinate with Operations and Fleet for smooth pickup
execution.
● Maintain customer records and interaction history in CRM systems.
● Follow up with customers regarding pending requests and service feedback.
● Escalate unresolved issues to the concerned departments in a timely manner.
● Meet daily productivity and customer satisfaction targets.
● Maintain high standards of communication and professionalism.
Required Qualifications
● Graduate in any discipline.
● 0–2 years of experience in Customer Support, Customer Service, or Call Center
operations.
● Freshers with excellent communication skills are welcome to apply.
● Excellent verbal and written communication skills in English and Hindi.
● Good interpersonal and problem-solving skills.
● Basic knowledge of MS Office (Excel, Word, Outlook).
● Familiarity with CRM software is an added advantage.
● Ability to work in a fast-paced environment and manage multiple tasks efficiently.
Required Skills
● Customer-first approach with a positive attitude.
● Strong listening and communication skills.
● Ability to handle difficult situations calmly and professionally.
● Time management and organizational skills.
● Team player with a willingness to learn and grow.
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
Interested candidates, please share your resume at HR@scrapuncle.com.
Reagrds
HR Team

Work arrangement
No