Safer Gambling Team Leader

Come and join our journey!
At Immense Group, we are guided by our core values of passion, boldness, and integrity. We strive to create an environment where our people thrive, driven by a love for innovation and a commitment to delivering exceptional player experiences. If you’re passionate about iGaming and creating safer gambling experience for customers, bold in your approach, and act with integrity, we’d love for you to join our team as a Safer Gambling Team Leader.
A taste of what you’ll do
As a Safer Gambling Team Leader, you'll play a pivotal role in leading our SG team, supporting their daily tasks, and ensuring compliance with all Safer Gambling-related matters across various markets.
Please note that this role operates on a shift-based schedule.
Manage the team’s performance, identify individual development areas, providing constructive feedback
Lead and motivate team members and ensure an enjoyable working environment
Ensure SLAs are met, conduct team quality checks, and drive continuous performance improvement
Act as a go-to person for any practical queries or customer escalations
Actively participate in the recruitment of new team members
Reactively and proactively collect, monitor, and analyse player data, interpret trends and patterns
Safeguard vulnerable groups from gambling addiction and make direct contact with players when required
Assist department with day-to-day queries and complaints, including out of office hours in exceptional cases
Conduct and share daily reports deriving from the SG departments statistics, with management.
Manage player escalations from other departments
Keep up to date with regulations, policies & procedures, and best practices regarding safer gambling
Follow processes and procedures to make sure that available resources are used efficiently and suggest an improvement
Identify and suggest improvement areas where further trainings needed
Instil a culture of ethical Safer Gambling by continuously promoting awareness.
Who and what we are after?
Experience working in the field of Safer Gambling or in a similar role
Experience in reporting tasks such as teams KPIs, productivity and quality
Keen interest in regulatory and compliance knowledge
Flexibility and ability to adapt to changing priorities with a positive mindset.
Excellent organisational and time management skills with the ability to prioritise workload and meet deadlines
Analytical thinker with excellent attention to detail
Self-motivated and act as a leading example
Ability to lead others in a humble way and have experience coaching and developing people
Experience with communicating effectively with cross departments and top management is a plus
Employee benefits
Private health insurance – because your wellbeing matters
Wellness allowance – up to €300 per year
Fresh and healthy breakfast & lunch prepared daily in our penthouse kitchen
Birthday leave – celebrate your day your way
Company and team-building events – and yes, they’re legendary
Relocation package to Malta (if applicable)
Many onsite activities - weekly yoga class, occasional massage sessions, happy hours each month etc.
And much more – come see for yourself
Our Recruitment Process
Initial screening
TA Interview
Final interviews and assessment
Meet the criteria? Apply today and become part of the Immense Group journey.
Please take the time to read our Candidate Privacy Policy – Immense before submitting your application.

Employment type
Full Time - probation

Work arrangement
No