Business Analyst (Operations)

Work Experience: Up to 5 years
Key Responsibilities
Gather, analyze, validate, and prioritize business and operational requirements from business users, operations teams, clients, and internal stakeholders.
Map existing BFSI operations workflows, including process flows, roles and responsibilities, inputs/outputs, exceptions, handoffs, controls, and system touchpoints.
Conduct gap analysis between current and desired processes; recommend workflow automation, standardization, and operational-efficiency improvements.
Prepare high-quality business documentation, including Business Requirement Documents (BRDs), functional specifications, process-flow diagrams, use cases, user stories, SOPs, RACI matrices, and test scenarios.
Translate complex business needs into clear, actionable requirements for product, development, implementation, and QA teams.
Support configuration, UAT, user acceptance testing, defect triage, and go-live readiness for operations-focused platforms or workflow solutions.
Analyze operational data, exceptions, turnaround times, error patterns, and KPIs to identify root causes and improvement opportunities.
Create reports, dashboards, and presentations to communicate findings, recommendations, and project status to business and senior stakeholders. Should be proficient with PowerBI.
Coordinate with cross-functional teams across operations, product, technology, compliance, risk, and client-facing functions.
Support change-management activities, including process documentation, user training material, and post-implementation adoption support.
Ensure documented processes and proposed solutions align with applicable BFSI operational, risk, audit, and compliance requirements.
Required Qualifications
Bachelor’s degree in Business, Finance, Commerce, Information Technology, Engineering, or a related field.
Up to 5 years of relevant experience as a Business Analyst, Operations Analyst, Process Analyst, or in a comparable role.
Demonstrated experience working on operations workflows within BFSI.
Strong understanding of operational processes, exception handling, SLAs/TATs, controls, escalation matrices, and workflow optimization.
Excellent written and verbal communication skills, with the ability to engage confidently with business users, clients, and technical teams.
Strong documentation skills and ability to produce clear, structured, audit-ready business documents.
Strong analytical, problem-solving, stakeholder-management, and organizational skills.
Ability to manage multiple priorities, work independently, and deliver high-quality outputs within timelines.

Work arrangement
No