Consultant - Service Now ITSM Job

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Consultant - Service Now ITSM Job
Date: Sep 1, 2026
Job Requisition Id: 65424
Location:
Bangalore, KA, IN
YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation.
At YASH, we’re a cluster of the brightest stars working with cutting-edge technologies. Our purpose is anchored in a single truth – bringing real positive changes in an increasingly virtual world and it drives us beyond generational gaps and disruptions of the future.
We are looking forward to hire Service Now ITSM Professionals in the following areas :
Experience
3-5 Years
Job Description
Roles and Responsiblities:
Report Generation: Create daily, weekly, and monthly MIS reports on IT service performance.
Dashboard Management: Maintain and optimize real-time ServiceNow dashboards for stakeholder visibility.
Data Integrity: Audit ServiceNow data regularly to ensure accuracy, completeness, and consistency.
Trend Analysis: Analyze operational metrics to identify performance bottlenecks and process improvement areas.
Stakeholder Collaboration: Gather reporting requirements from business leaders and translate them into technical solutions.
Shifts: US Shifts + Oncall
Fluent in English, in both oral and written communication
Desirable Skills:
ServiceNow Administration: Certified System Administrator (CSA) credential.
Scripting: Experience with JavaScript, Python, or PowerShell for automated reporting.
API Integration: Knowledge of REST/SOAP APIs to extract ServiceNow data into external data warehouses.
Behavioral Attributes:
Analytical Thinking: Strong problem-solving skills with high attention to data detail.
Communication: Ability to explain complex data insights to non-technical stakeholders clearly.
Time Management: Excellent organizational skills to handle multiple reporting deadlines simultaneously.
Adaptability: Eagerness to learn new platform features and upgrade skills as technologies evolve.
Required Technical/ Functional Competencies
Primary Skills:
ServiceNow Reporting & Dashboards: Expert configuration of Performance Analytics, indicators, and interactive dashboards.
Data Extraction & Analysis: Advanced querying skills using SQL and relational databases.
Data Visualization: Advanced proficiency in Power BI, Tableau, or Excel (Power Query, Pivot Tables).
ITIL Framework: Strong understanding of IT Service Management (ITSM) processes like Incident, Problem, and Change Management.
Qualifications And Education Requirements:
Education: Bachelor’s degree.
Experience: Minimum 3–5 years of experience in an MIS or Data Analyst role.
Platform Experience: At least 2 years of dedicated experience working with ServiceNow reporting modules.
Candidates who are confident of clearing extensive Background verification till previous Organization only shall apply.
Certifications:
ServiceNow Performance Analytics Certified Micro-Badge or ITIL v4 Foundation certification.
Required Behavioral Competencies
Accountability:
Takes responsibility for and ensures accuracy of own work, as well as the work and deadlines of the team.
Collaboration:
Participates in team activities and reaches out to others in team to achieve common goals.
Agility:
Demonstrates a willingness to accept and embrace differing ideas or perceptions which are beneficial to the organization.
Customer Focus:
Displays awareness of customers stated needs and gives priority to meeting and exceeding customer expectations at or above expected quality within stipulated time.
Communication:
Targets communications for the appropriate audience, clearly articulating and presenting his/her position or decision.
Drives Results:
Sets realistic stretch goals for self & others to achieve and exceed defined goals/targets.
Certifications
Good To Have
At YASH, you are empowered to create a career that will take you to where you want to go while working in an inclusive team environment. We leverage career-oriented skilling models and optimize our collective intelligence aided with technology for continuous learning, unlearning, and relearning at a rapid pace and scale.
Our Hyperlearning workplace is grounded upon four principles
Flexible work arrangements, Free spirit, and emotional positivity
Agile self-determination, trust, transparency, and open collaboration
All Support needed for the realization of business goals,
Stable employment with a great atmosphere and ethical corporate culture
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