Sr. Customer Experience Specialist

At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
The Marketing team at PitchBook is critical to fueling the company’s growth by utilizing a variety of strategies to support our Sales and Customer Success departments grow and retain our client base. The Marketing department is responsible for all demand generation efforts by executing engaging campaigns, creating effective product marketing strategies, and attending client and trade-show events. The Marketing team is also responsible for promoting the PitchBook brand.
PitchBook’s Sr. Customer Experience Specialist plays a key role in executing impactful experiences and programs that support our growing Customer Success team. This position focuses on supporting client events globally and a targeted gifting strategy to enhance client relationships and strengthen our brand presence. This role requires strong organizational and communication skills, so we are looking for a candidate eager to experiment, explore new tactics, and continually improve our ability to connect with our customers.
This role thrives in fast-paced, ambiguous environment while offering support over an aggressive roadmap of marketing opportunities. The ability to work effectively across various internal and external teams including Sales, Customer Success, and Creative is critical to support a cohesive approach to our events and gifting strategy.
Primary Job Responsibilities:
Support the execution of a global client event strategy – designed to support in-person interactions for our Sales and Customer Success teams
Support (and manage when necessary) end-to-end event planning process including venue and catering requirements, signage, shipping, swag, and event documentation as needed
Coordinate on-site event needs – printing, giveaways, signage
Oversee and maintain our client gifting platform, Sendoso, including campaign and inventory management, as well as support for Sales and Customer Success
Support the Company Store as necessary
Support the vision and values of the company through role modeling and encouraging desired behaviors
Participate in various company initiatives and projects as requested
Skills and Qualifications:
Bachelor’s degree
3+ years of relevant professional experience in marketing and events management
A true team player with the ability to work productively across diverse teams in rapidly changing conditions. Partnership and collaboration are a fundamental requirement
Relentlessly high standards with the ability to simultaneously manage multiple projects and priorities. Detail oriented and deadline driven
Ability to travel 1-3 times per year
Excellent written and oral communication skills
Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily. Experience with automation software and project planning tools are preferred
Must be authorized to work in the United Kingdom without the need for visa sponsorship now or in the future
Benefits at PitchBook:
Physical Health
Private medical insurance
Dental scheme
Additional medical wellness incentives
Life cover
Emotional Health
Paid sabbatical program after four years
Paid parental leave
Education subsidies
Robust training programs on industry and soft skills
Minimum 25 days annual leave and volunteer days
Social Health
Employee resource groups
Company-wide events