Front Desk Receptionist

Company Description MMA Matrix is a growing brand of gyms inspired by the energy of Mumbai, a city that never sleeps. The company brings together some of the world’s best MMA-based fitness programs under one roof, offering members a unique and rigorous training experience. Its state-of-the-art facilities are designed for hardcore fitness enthusiasts seeking professional coaching and high-intensity workouts. With a 4,000-square-foot world-class training space, MMA Matrix aims to create a dynamic environment where fitness, discipline, and community come together.
Role Description The Front Desk Receptionist is a full-time, on-site role based at the MMA Matrix facility in HSR Layout, Bengaluru. This role involves greeting members and visitors, managing check-ins and check-outs, answering phone calls, and responding to inquiries in a professional and welcoming manner. The receptionist will handle appointment scheduling, membership queries, basic clerical tasks, and coordination with trainers and other staff. Daily responsibilities include maintaining a tidy reception area, managing customer records, processing payments as needed, and supporting smooth front desk operations to ensure a positive member experience.
Qualifications
Strong customer service and communication skills to interact effectively with members, visitors, and team members.
Proficiency in receptionist duties, including greeting guests, managing front desk processes, and coordinating appointments.
Good phone etiquette and ability to handle incoming calls, inquiries, cold calling and follow-ups in a courteous and efficient manner.
Clerical skills such as basic data entry, record keeping, handling forms, and managing simple administrative tasks.
Comfort working in a fitness or gym environment and interest in health and wellness.
Ability to work on-site full-time, including early morning, evening, or weekend shifts as required.
Basic computer literacy (email, spreadsheets, membership software) and ability to learn new systems quickly.
Previous front desk, hospitality, or customer-facing experience is preferred but not mandatory.

Work arrangement
No