Senior Platform Software Engineer

Basic Qualifications
4+ years of experience supporting commercial software, cloud infrastructure, or storage services in a distributed production environment.
Strong knowledge of Linux, operating systems, networking fundamentals, and production operations.
Knowledge of storage systems, file systems, and distributed-system fundamentals.
Experience with automation or infrastructure tooling such as Python, Terraform, Bash.
Strong troubleshooting, debugging, incident-management, and ticket-resolution skills.
Ability to coordinate effectively with development, operations, networking, security, and other partner teams.
Clear written and verbal communication, sound task management, and the ability to produce high-quality technical documentation.
Ability to interpret service metrics, logs, alarms, and operational trends during troubleshooting and reliability analysis.
Familiarity with Agile practices, change management, and production-readiness principles.
Preferred Qualifications
Hands-on experience with NetApp storage platforms, administration, monitoring, troubleshooting, or performance analysis is an added advantage.
Experience operating enterprise file-storage services or other large-scale storage platforms.
Experience with cloud infrastructure and services, particularly Oracle Cloud Infrastructure.
Experience designing or improving highly available, resilient, and scalable operational systems.
Experience developing automation for provisioning, deployment, monitoring, remediation, or operational workflows.
Understanding of storage protocols, data protection, backup, replication, and disaster-recovery concepts.
Demonstrated automation mindset: identifying repetitive operations and operational toil, automating them safely, and measuring the resulting improvement.
Creative and analytical problem solving, including structured brainstorming and root-cause analysis to produce scalable, durable solutions for recurring problems.
Responsibilities
Perform routine service operations, including host and storage-system management, security and compliance activities, automated and manual ticket resolution, and customer notifications.
Monitor and maintain the availability, reliability, performance, and capacity of OCI File Storage Servicess across pre-production and production environments.
Participate in customer-impacting incidents, lead timely mitigation, coordinate with partner teams, and drive long-term corrective actions.
Review and approve the operational readiness of new service features and changes.
Execute and own software and infrastructure deployments using approved automated tools and change-management practices.
Proactively identify recurring incidents, ticket noise, operational gaps, and sources of toil; create automation, bugs, runbooks, metrics, and alarms to address them.
Investigate performance, capacity, networking, host, and storage-system issues, escalating effectively when deeper product or vendor expertise is required.
Identify growth trends and provide input to capacity planning and service scaling.
Create and improve alarms, dashboards, operational procedures, troubleshooting guides, and service documentation.
Participate in large-scale events involving service dependencies and coordinate recovery activities.
Contribute to problem management by identifying root causes, tracking corrective actions, and preventing recurrence.
Continuously improve service operability, observability, resilience, and customer experience.
Owns moderately complex components within platform services or SDKs; leads team-level improvements to integration frameworks and developer tooling. Performs deep debugging across a bounded set of distributed services, driving fixes that protect downstream consumers and upgrade paths. Analyzes usage, performance, and error budgets for specific platform surfaces; implements targeted resilience and capacity optimizations. Authors and curates team-scoped documentation, samples, and adoption guidance.
Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $92,500 to $209,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.
Key Responsibilities
Platform Software Development:
Own a bounded platform component (service module, SDK area) and evolve its contracts for multi-tenant use.
Perform deep debugging across a limited-service graph; drive compatibility-safe remediation plans.
Implement targeted resilience/capacity patterns and document adoption guidance for team consumers.
Software Development and Coding - Design, Testing, and Optimization:
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