Community Outreach Representative (Bilingual Chinese Required)

About us:
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.
Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.
At POD Health, we strive to make healthcare personal, proactive, and accessible for all.
Schedule: Monday - Friday 9:00 AM - 5:00 PM
Location: Field-Based (Colorado)
Position Summary:
As a POD Health Community Outreach Representative, you will be responsible for driving growth and expansion of POD Health’s services through provider-based and community referral development. This role focuses on building strong relationships with medical offices, senior-focused organizations, and community partners to generate Start of Care (SOC) opportunities for POD Health. You will serve as a key ambassador for POD Health — educating partners on our services, identifying eligible patients, and ensuring a smooth referral-to-enrollment process in collaboration with internal teams.
Key Responsibilities:
Build and maintain relationships with, but not limited to: Primary care practices, Specialist offices, Community health organizations, Senior centers, and advocacy groups.
Educate referral partners on POD Health services, eligibility requirements, and patient benefits.
Drive POD Start of Care (SOC) volume by consistently generating and following up on qualified referrals.
Plan, coordinate, and host community and provider-focused events, including: Health education workshops,
Enrollment events, Senior center presentations, Provider lunch-and-learns
Represent POD Health at community events, health fairs, provider meetings, and networking opportunities.
Collaborate closely with intake, clinical, and operations teams to ensure timely follow-up and successful SOC conversions.
Track and document all outreach activity, referrals, and follow-ups accurately in Salesforce within required timelines.
Support POD Health growth initiatives, pilot programs, and special outreach campaigns as assigned.
Maintain compliance with Medicare marketing guidelines and organizational standards.
Qualifications:
Bilingual fluency in Chinese (Mandarin and Cantonese) is required
Valid driver’s license and reliable transportation for local travel
Community-based business development, Medicare or value-based care preferred
Strong understanding of Medicare populations and community healthcare dynamics
Proven ability to build provider relationships and convert referrals into enrolled patients
Excellent interpersonal, communication, and presentation skills
Cultural competency and experience working with diverse communities
Proficiency in Microsoft Office and Salesforce CRM (or comparable systems)
Benefits:
Health, dental, and vision insurance
401(k) with company match
Paid Vacation, Company Holidays, Sick Leave, and Floating Holidays
Professional development opportunities
Mission-driven work in an innovative healthcare space

Employment type
Full-Time

Work arrangement
No