Sr Sales Ops Associate, Digital Sales Center

About the Role
The US & Canada Digital Sales Center (DSC) is responsible for building and operating scaled commercial channels that acquire, activate, grow, and retain merchants across the Uber Eats marketplace.
We are looking for a Sr. Ops Manager to own the strategy, performance, and day-to-day operations of key scaled sales programs across US & Canada.
This role sits at the intersection of Sales Operations, Program Management, and Commercial Strategy. You will serve as the commercial owner of key sales programs, accountable for driving them toward their targets. You will translate commercial goals into actionable plans, analyze performance to identify the biggest opportunities and barriers to growth, and develop strategies to improve sales output. You will work across a broad set of cross-functional partners to turn those strategies into action, drive accountability, remove blockers, and ensure programs deliver measurable commercial outcomes.
You will work across Sales, Vendor Management/BPO partners, Finance, Product, Sales Operations, Analytics, Enablement, and other Operations teams to ensure our sales programs have the right strategy, processes, tools, and operating mechanisms to deliver results.
Success requires someone who can move seamlessly between operating and improving a sales business: understanding why a program is missing its target, identifying the highest-impact intervention, aligning stakeholders around a solution, driving execution, and clearly communicating progress and recommendations to senior leadership.
What You’ll Do
Serve as the commercial owner for scaled sales programs, accountable for driving the business toward its acquisition, revenue, productivity, and other commercial targets
Develop a deep understanding of program performance and the underlying sales funnel, including pipeline, seller productivity, contact rates, conversion, and other key drivers of output
Translate commercial goals into clear strategies, priorities, and execution plans while identifying performance drivers and necessary actions to improve overall program output
Bring together cross-functional stakeholders to establish clear ownership, deliverables, timelines, and success measures, holding them accountable to ensure initiatives move seamlessly from strategy through execution to measurable commercial impact while balancing long-term investments
Improve Sales Output
Use data to identify the biggest opportunities to increase sales productivity, conversion, and overall commercial output
Conduct root-cause analyses to understand performance gaps and translate findings into actionable recommendations