Warranty Specialist / Administrator

The Warranty Specialist / Administrator provides program claim review, claim entry assistance to both dealers and field personnel as needed. The Warranty Specialist / Administrator at times may act as a liaison between program headquarters and dealers to resolve discrepancies or conflicting coverage on vehicle repairs.
Job Responsibilities
Program Operations (80%)
· Subject matter expert to internal staff, dealers and OEM personnel for claim entry issues and questions
· Review dealer submitted claims for accuracy as defined by the specific claim type
· Develop and maintain basic program reports
· Contact fleet customers via email for claims exceeding a specific dollar value
· Chargeback to dealers of unauthorized or incorrect claims
· Respond to customer or dealer submitted questions via email or phone regarding rejected claims
· Troubleshoot rejected claims
Technical (20%)
· Evaluate claims to determine if Basic Manufacturer’s Warranty, Extended Plan Coverage or other OEM program coverage may apply
· Assist in documentation of claim entry procedures, processes and reference material
Candidate is required to be in MI
Prior OEM claim entry experience required
Prior warranty coverage review experience required
3-5 years claims experience required
Strong analytical and problem solving skills
Strong interpersonal and organizational skills
Strong written and verbal skills
Accuracy and attention to detail
Excellent Follow-up
Microsoft Word (entry level)
Microsoft Excel (entry level)
Ability to balance changing priorities and to provide regular status reports as requested
Required Education
Associates Degree is preferred, but not required
Other Requirements
Position is full-time and primarily a remote position.

Employment type
Full-time

Work arrangement
Hybrid