Vice President of Global Customer Partnerships

Company Description Drive Capital LLC is a venture capital firm focused on partnering with innovative companies across a variety of industries and geographies. The firm invests in organizations that are scaling rapidly and transforming their markets through technology, data, and customer-centric solutions. Drive Capital emphasizes long-term relationships with founders and leadership teams, providing strategic guidance and operational support. Team members collaborate closely with portfolio companies and global partners, working in a dynamic, growth-oriented environment.
Role Description The Vice President of Global Customer Partnerships is a full-time, remote role responsible for leading strategic relationships with key customers and partners worldwide. This role oversees the design and execution of customer partnership strategies, ensuring alignment with business goals and portfolio company objectives. Day-to-day responsibilities include engaging with executive stakeholders, understanding their priorities, and translating customer insights into actionable plans that enhance satisfaction and experience. The VP will collaborate with internal and external teams to improve service models, optimize contact center operations, and develop frameworks that support scalable customer engagement. This position also involves monitoring performance metrics, leading analytical reviews, and presenting recommendations to senior leadership to strengthen customer value and long-term partnerships.
Qualifications
Strong background in Customer Satisfaction and Customer Experience, with a track record of driving measurable improvements in global customer relationships.
Demonstrated Analytical Skills to interpret complex data, identify trends, and inform strategic decisions related to customer partnerships.
Extensive experience in Customer Service leadership, including designing and refining service models that support diverse customer needs.
Knowledge of Contact Centers and related operations, including performance management, technology platforms, and process optimization.
Experience in building and managing executive-level relationships across multiple regions and industries.
Proven ability to lead cross-functional teams, influence without direct authority, and work effectively in a remote, distributed environment.
Excellent communication, negotiation, and presentation skills, with the ability to articulate complex concepts clearly to varied audiences.
Background in strategy, consulting, or customer success within technology, venture capital, or high-growth environments is highly beneficial.
Bachelor’s degree in Business, Economics, Communications, or related field; advanced degree is a plus.

Work arrangement
Yes