In Home Design Consultant

Required immediately, our Regina Branch is seeking a Full Time Lead Generator / In Home Design Consultant.
FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 17 Showrooms and 8 fabricating facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.
Position Summary:
The In-Home Design Consultant provides the customer a positive experience by educating them and providing first class service while in the client’s home by adhering to 10 step structured sales in Home Process. They will also respond to customer inquiries and provides assistance with product selection during in home consultations as well as in showroom when required.
Qualifications:
High School Diploma with an eye for design or fashion
1-2 Years Sales or direct Kitchen & Bath sales
Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
Ability to solve problems as they arise
Ability to handle challenging situations with diplomacy and respect
Effective verbal communication skills
Intermediate mathematical skills, with a solid understanding of fractions and measurements
Effective selling/follow up skills
Strong organizational skills with attention to detail and ability to manage time and goals independently
Able to lift 30-60lbs occasionally
Possess a valid Driver’s License and a clear criminal record check
Have reliable transportation
Available Evening and Weekend hours
Duties and Responsibilities:
Adheres to the FLOFORM In Home Process for sales as per training
Be available and completes a minimum of 10 in home sales consultations per week, of which 5 must be during prime-time hours (evenings and weekends)
Maintains a weekly Closing ratio of >40%
Presents and maintains inspection videos, as per training, on all Demo’s performed
Acquires 24 references during the “training period” and maintains a 1 (one) reference minimum per week, thereafter.
Regularly attends required training meetings as per branch expectations
Processes orders and accepts payment from customers made over the telephone or in person
Inputs orders/quotes for production
Responds to customer inquiries and complaints, and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
Takes measurements for customer requirements to ensure appropriate size
Assists customer in the selection of product
Maintains customer service records
Establishes proactive communication with customers to ensure understanding of product ordered
Handles quality and service issues to develop/maintain customer loyalty
Ensures orders are priced accurately and invoices are issued promptly
Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
Actively seeks opportunities to network and build relationships to promote business relationships
Other duties as assigned
FLOFORM is proud to offer the successful candidate:
100% Commission Based
Medical and Dental
RRSP Matching
Paid sick time
FLOFORM Countertops offers a positive and fun working environment that rewards those who share in our mission: “To consistently provide our customers the best countertop purchasing experience available.”
Should this opportunity be of interest to you, submit a resume today at www.floform.com/careers.
We look forward to meeting you!
To learn more about us we encourage all applicants to visit our website at www.floform.com.
We are an Equal Opportunity Employer.