Senior Customer Success Executive

About Our Client:
MPLC operates in the entertainment and intellectual property sector, providing legal public performance licenses for movies and TV shows worldwide. With over 30 years in business, the organization partners with all major Hollywood studios and numerous independent producers to ensure compliance and licensing in public and commercial spaces, establishing itself as a trusted entity in this niche.
About the Opportunity:
The SENIOR CUSTOMER SUCCESS EXECUTIVE plays a critical role in managing and expanding a portfolio of complex and enterprise-level customers. This position is responsible for minimizing churn, driving renewal and expansion revenue, and fostering long-term relationships with senior stakeholders. The role’s impact lies in ensuring proper customer licensing coverage, overseeing renewal negotiations, and contributing to the organization's revenue growth and compliance assurance.
Responsibilities:
Manage a portfolio of higher-complexity and enterprise customers
Minimize customer churn and drive renewal and expansion revenue
Build and maintain long-term relationships with senior stakeholders
Lead complex renewal negotiations with a business-development approach
Ensure all customer sites and locations are properly licensed
Monitor customer usage declarations against public sources
Provide compliance assurance and handle renewal objections
Identify and close upsell opportunities
Ensure timely and full payment of customer invoices
Develop expertise in the licensing model and rightsholder mandate
Support business reviews for top-tier accounts
Coordinate with Legal and Finance teams
Maintain accurate CRM records
Coach and quality-check junior colleagues
Deputize for the team lead as needed
Own and update team playbooks on objection handling, upsell triggers, and at-risk account definitions
Requirements:
5-8 years of experience in customer success, account management, or licensing
Proven track record managing renewals and mitigating churn
Background in business development or strategic account management
Experience building relationships with senior stakeholders
Ability to handle commercial objections calmly and consultatively
Strong organizational skills and attention to detail
Proficient with CRM tools
Experience with licensing, media, or intellectual property is a plus
Pay Range and Compensation Package:
Salary $75,000-$95,000
Benefits & Perks:
Comprehensive health insurance package including medical, dental, and sick pay
401(k) retirement plan
15 days paid vacation
Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.
Note:
RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.

Work arrangement
Yes